Aloft by Marriott Harlem

The staff was very welcoming and professional. The listened to my requests and went above and beyond to help. The facility is clean and in a great location.

Got assigned 2nd room. Entered and almost started crying. This property is DIRTY. It's not just DIRTY... it's horrifically unclean. 3 adult children coming into city from 2 other cities and I frantically started looking for another hotel w/available rooms. Found one. Had to pay for another Uber, but would have walked miles to distance us from Aloft. Went downstairs. Informed management I could not stay in hotel. Expected a fight. But it is as if they KNEW their shortcomings. Stayed in Super 8 decades ago as poor student. That is what this hotel looks and smells like and they have the audacity to charge $1671 for 3 nights?? The new, gleamingly clean hotel that I found was 10x better for 60% the price of Aloft. Side story ... when I was waiting for Uber to travel to 2nd hotel, another woman and her daughter were getting into an Uber just before me. Upon arrival at 2nd hotel, that same woman and daughter were in front of me checking in. I asked her if she was just at Aloft. She said "Yes - that was the most disgusting hotel. We had to leave!" Wish I could write more.

Front desk person not friendly...

Fairly nice hotel. Not up to par with other Aloft hotels that I have stayed in but adequate. Air conditioning was not very user friendly or quiet.

Exceptional

Clean, staff were friendly and helpful The bathroom- the sliding door, the lack of a place to put a towel for after you shower

The front desk associates where so nice and helpful my stay was wonderful

location is in the heart of harlem. loved the art near the elevator Carpet soiled in the hallways

Great Harlem location, accommodating and attentive staff.

Good location AC is very loud and facilities disrepair

Better sheets

It worked well for the trip we planned

Hotel was clean. Staff was friendly.

The room was not clean and had an odor.

Very good

Clean and comfy! Will definitely return….

Superb

The neighborhood is in poor condition, and the constant smell of marijuana is unpleasant. The presence of many homeless people around the corner makes the area feel unsafe. Everything.

The staff was very friendly and helpful. The room.was comfortable and quite large for NYC standards The common areas and the lobby could be improved as they are quite small.and not particularly comfortable

My room was nice bed was very comfortable a few things i couldnt get the water pressure right for shower for awhile also the light switches were confusing but i managed the biggest problem is there is only 1 microwave for the entire hotel! That is insane they could atleast have 1 microwave on each floor if not rooms.