Hotel Hugo

Excellent stay! The hotel is very well located, in a great area of New York and convenient for getting around the city. What stood out the most was the staff. Everyone was incredibly kind, helpful and attentive throughout our stay, and they even went out of their way to help me with a package that arrived after I had already left New York. They handled everything for me and kept me updated, which I really appreciated. Great location, wonderful service and a team that genuinely cares about their guests. I would definitely stay here again and highly recommend it!

Pleasant

We did not have air conditioning in our room the first day and night. The staff was receptive and tried to get it fixed. We are waiting for a one night refund

Loved the cosy feel.

Exceptional

Very good

Exceptional

Disappointing

I always enjoy this boutique hotel while in NYC. The location is great and near shopping, restaurants and the west side hwy. The hotel is always clean and well maintained. Some of the rooms have a view. There is a lovely rooftop bar upstairs with spectacular views. The staff is always friendly and I appreciate the 12 pm check out vs most of the other hotels with 11 am check out.

Nice hotel for 2 night couple stay - visited the Azul rooftop bar but didn’t use the gym or main restaurant. Great staff - secure area and quiet k walk to 2 subway stations and West Village

perfect location good size and nice rooms staff is not that friendly... on the phone and make you wait... low on staff gym is underground and not good at all rooms are a bit old, outdated

Cool people at the reception, easy to deal with-excelelnt with facilitating few things!

We had a great weekend stay at The Hugo!

clean small and pleasant hotel the elevators in the morning took forever

Exceptional

There's much to like. The staff is great. Wanting to be helpful. They responded quickly when needing more towels. Though there is a limited menu. The food is delicious. We had salad and a burger. And a filling chicken quinoa bowl. The location is a few blocks from the 6 train, trader joes and Soho. The rooms are on the small size. The towels are not luxurious rather more threadbare and the elevators are a disaster. They use guest elevators for transport for housekeeping and if one breaks down, you can bank on waiting a while to get to your room. Rooftop is super and seems to be a Hotspot, therefore is priority for passengers. The workout room is small, and had a strange smell. For the extra fee of over 50 dollars a night for the priviledge of free coffee and tea all day, id rather go to a Starbucks. Location matters. If you take subways everywhere, great. If you want to get to the hotel via Uber etc, be aware you will run into Holland Tunnel traffic. We loved the special soaps in the shower, the helpful and attentive staff and the ease of being close to Soho and the village and downtown.

Superb

Location and rooftop Street homeless people daytime

Good location. Quiet street Could hear people in the hallways at night

great stay! room was spacious and location was great!