WestHouse Hotel New York, an SLH Hotel

The room was well maintained, room service was great. Breakfast was great! A lot of different choices and the terrace was an option for eating which had a great view, all staff were welcoming and had a great attitude. The evening service was good.

That said, the breakfast was excellent, and the complimentary food and drinks served from 5:00–8:00 pm were a real highlight. The quality and variety were very good, and the staff were friendly and helpful. Overall, a comfortable stay with great food and a convenient location.

This was my first and last time staying at West House. The hotel is extremely dated and in serious need of a deep clean and TLC. Our first room was very dirty, broken mirror, cracked lamp shades and curtains off the rail, not to mention the dust. Our second room was not much better. Something very odd with the bed frames also, both appears to be missing box springs and were half a foot from the headboard which cause you pillow to fall between the bed and the frame. This is by no means a luxury hotel and I will not be returning.

Excellent value for the money. Clean, regal, attentive, and great breakfast, happy hour and checkout times!

One of the larger rooms I have stayed in in NYC, great and quiet location. Breakfast and perks made the stay

The people let me feel as family Everything was perfect

Breakfast was included and great at the hotel. Great location to access broadway/times square.

Everything was amazing!! BUT…. The lighting in the rooms were not great. The carpets were not great… the space we had was efficient to what we needed. The staff was AMAZING!!!! Very helpful and friendly..

Exceptional

I loved the included breakfast and happy hour! Great location and friendly and helpful staff!

Great place to stay with great staff. Outside terrace is a nice touch. We'll be back.

Niki on reception was absolutely a true professional and remembered me from my previous stay as did several members of staff from the door men to upstairs in the lounge. Bravo to all and as a solo traveller that made my trip very special. Sonia in the lounge was gracious and charming as always and I never felt alone. A true sign of a good hotel. I note some small minor changes. Real glasses in the lounge. Attention to detail such as bath robes and slippers. These are small details but are very comforting to see a property improving all the time. It's a well used hotel and some signs of wear and tear which is to be expected. Bed was bery very comfortable beautifully made each day and my room was cleaned to perfection each day! I am looking forward to coming back in the next 6 months. Thank you to all the team. John

Staff were really nice and helpful!

Pleasant

The location and the staff’s attitude Nothing

The staff were extremely helpful. We loved the breakfast and the happy hours on the terrace

this is not a 5 star hotel...very misleading. Tiny room. No hair dryer. No laundry bag. Restaurant is fine for breakfast but dinner is very weak and I was told I had to pay the hefty per diem meal charge as part of my stay. Rating criteria?

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1

Great friendly service and wonderful rooms and extras like happy hour