The Atlantic Hotel

Location fantastic and amazing views of the sea. Parking very handy Room was a little tired

Bad

The view from our room was outstanding. The breakfast room & breakfast options were fantastic & all the staff were friendly & helpful It's very tired & dated, it needs a huge upgrade. We had to report the same leak from our shower twice. The jacuzzi in the spa did nothing but produce a few underwater squirts, it was rubbish, a real let down. We were kept waiting till going on for 5pm till our room was ready & although they gave us a complimentary drink to apologise, I didn't want a drink, I wanted to be in the room in order to unpack, freshen up & head back out. We were held back from doing that

Had a really lovely stay. The restaurant was really good for evening meals and breakfast! The food was amazing. The staff were also really lovely.

Exceptional

Breakfast was godd We told them the moment we checked in that the wifi is not working in our room..we told them everyday but still until we checked out wifi was still not working.

No doubt this was a fantastic hotel in its day, but just looks dated now. Definitely in need of sole TLC and modernisation How outdated it looks everywhere

The staff, the food, the facilities. The room was very tired, peeling paint on the ceiling, the carpet was very worn and the shower poor, just like a running tap!

The staff The room bed the location of our room

Good

We loved the sea view(which obviously we paid extra for). Breakfast was very nice....buffet style. Breakfast room(s) have lovely sea views and plenty of windows. Free car parking is a good plus. No public transport near the hotel, and getting a taxi in Newquay is almost impossible during the day for some reason? The hotel is in a lovely spot, but it is up a steep hill!! The "flow" of the hotel seems very haphazard. ie. The main doors are not really the main doors! You have to almost 'search' for reception. The swimming pool and associated area is very dated, and I thought some parts looked unsafe ie. no handrails to get out of jacuzzi, electric light fitting with wire, lead on the side of the pool!!! All in all, I would stay again if the price was right, but some upgrading and re-organising of the layout should be addressed.

Fantastic location, friendly staff, great holiday Nothing

Exceptional

Free parking on site. WiFi. Good shower pressure and bathroom facilities. Clean and comfortable bedding. Pleasant reception staff (after initial check in!) we asked for a fan as our room was really hot and reception member sorted it straight away. Sauna and steam room worked well although very small. Miserable reception staff member at check in as we turned up early. Later than advertised check in time. VERY small balcony which is hard to use as the door opens outwards and separates balcony in half! Very small pool, sauna and steam room (sauna and steam only has a bench to fit maximum of 3 people at a squeeze. Jacuzzi has minimal power/bubbles… cheap blow up ones are better. Ran out of coffee at breakfast?! Dirty balcony. Poor electrics, some lights didn’t work. Peeling paint on ceiling. Overall the place needs a revamp. We paid more for a room with a balcony and were disappointed.

Location and friendly staff. The outdoor pool was shut with no prior warning.

Beautiful location, very grand hotel Lack of balcony!

Breakfast was good, location was good but at the top of a hill so may not be ideal for some. The hotel has alot of potential but is in need of upgrading. Pool nice but very odd changing facilities. Room could have been nicer.

We really liked the size of the room, the bathroom, and how comfortable the bed was. All the staff were very friendly and helpful.We also really enjoyed the breakfast, with a great choice of items, as well as the lovely views from the table.We liked the spa facilities overall, although we felt there is some room for improvement, especially with the jacuzzi. The location of the hotel is absolutely top-notch, with amazing views and excellent access to beautiful walking paths. It was one of the highlights of our stay. We didn’t like the lack of attention to detail when it came to maintenance and room upkeep. There were several issues, including broken blinds, a damaged chair seat, ripped curtain, the poor condition of the balcony. The balcony door was also difficult to open and close, and the mini fridge was not cooling at all but firdge was sorted the next day.We also noticed that the room amenities were not replenished during the room clean.We also noticed that part of the jacuzzi was broken. The spa pool was also being used by children who were screaming and jumping into the water, which made it difficult to relax and enjoy the facilities. We feel that better supervision and clearer rules around appropriate behaviour would improve the overall spa experience.The quality of the toilet paper was very poor, and there was also no toilet brush provided in the bathroom. These are small details, but they would make a difference to the overall comfort and experience. The room was too hot, and unfortunately there was no air conditioning or even a fan provided to make the hot days more comfortable. This made it difficult to relax and sleep comfortably.

Superb

Wonderful stay, will visit again. Staff all super helpful, room clean, cocktails fabulous, view amazing, spa relaxing and quiet, breakfast good. The hotel has a faded charm and parts do need updating. Was made to feel most welcome with our dogs. Quiet surrounding beaches with town only a 5 minute walk away with great places to eat. Definitely recommend.