Residence Inn by Marriott Norfolk Airport

Staff was very helpful and friendly. However my room smelled awful and I had to spray perfume to mask the odor. It smelled like mildew. The ceiling in the bathroom had a huge water stain. The pool was a bit dirty due to a party that used it before we arrived. Having someone skim the pool after such a large party would be helpful. The wall paper was coming off the wall in the hallways and the carpet in the elevator was coming up. I expect better quality from a Marriott property especially being so close to an airport and the price you pay.

The staff was the most unprofessional I’ve ever experienced. Residence Inn cancelled my reservation the day before my trip. They said I was booked at another hotel in Chesapeake (20 minutes away), however, when I arrived at that hotel, I was told Residence Inn staff canceled the reservation without contacting me and telling me they cancelled. I arrive after midnight so I had to go back to the airport and sleep outside the airport because all other hotels were booked. Residence Inn general manager called me the next day to say Expedia told them they’d handle my reservation, however, Expedia said the hotel cancelled (and my communication the entire time after booking was with Residence Inn). Anyone looking for a place to stay, please avoid this location at all costs. Their staff has zero concern for patrons and it’s truly hard to believe they are able to carry the Marriott brand. The staff, including management, should receive training on taking care of customers.

Really poorly maintained property.

Staff was good and helpful, location good Shower was not in good repair

The room is very clean.

The view

I like everything about this location

They charged me $10 for a parking fee when I did not have a car

Very neat and clean nice view

Not much Took Forever to get our rooms /and had to pay to park

Enjoyed the stay.

I must say that tge Residence Inn By Marriott Norfolk is exceptional. Our room was immaculate, the Front Desk Agent was courteous, was kind, and helpful. Explanation of services and amenities were thorough. Breakfast was delicious and plentiful the dining area was well maintained, comfortable and clean. The parking area was clean and adequate for the size of the hotel. This hotel is near the airport and close to shopping and restaurants . I would recommend this hotel to anyone visiting the Norfolk area.

I knew that I wouldn’t be at the hotel in time for check-in. I called the hotel two weeks prior to inform them of this. I was told that this would not be a problem and that it would be notated in the account. About a week after that, I informed them that the card on file was lost and asked how I would be able to put another card on file. No one responded to my inquiry. On the day of my arrival, May 8, 2026, I began driving to Norfolk, Virginia from Southampton, Long Island. Over 8 hours. I arrived on the property to no one in the lobby. There wasn’t a bell or any kind of way to call for a receptionist. After 15 minutes, a woman who worked the front desk emerged with a small man looking as though they’d been enjoying the night pretty thoroughly. She looked disheveled and unkempt. When she saw that my daughters and I were standing there she immediately looked annoyed. She asked me if I was checking in with a very rude demeanor. I answered yes. She then asked me what my last name was. She asked those two questions while still making her way around the counter. I told her my last name. She answered “What?” with attitude along with a neck roll and rolling her eyes. I yelled my last name back. Her little man of a boyfriend or fling chuckled behind me. She went on to say that my reservation was cancelled and my room given away. She did not see any notes that I would arrive late and no message about my card. I will never book a stay at the Residence Norfolk Airport, again.

Breakfast was good

I would recommend this hotel. The room was clean and spacious. The staff were friendly and helpful. The breakfast buffet was good and had a variety of dishes. The hotel was close to food, Walmart and the Outlets were minutes away.

There were no sheets for the fold out couch. The sheets on the bed were stained. The towels were very thin and scratchy.

excelente

The room was immaculate, the staff was friendly and polite, this is my second trip to Norfolk in two weeks, and I made sure to book my bundle with this same hotel

Kitchen, breakfast and clean room

The property