Fairfield Inn & Suites by Marriott Charleston Airport/Convention Center

Whole room was dirty and had pet poop and pee on the carpet and human hair in the bathroom. Entire bed vibrated the entire night due to the generator outside.

The front desk staff was warm and friendly as we walked in and made us feel welcome while checking in. In particular Ray who worked during the day was very very welcoming and friendly and always inquired if there was anything we needed. They added free hot and delicious chocolate chip cookies as well!! Nice touch!! The rooms were clean and smelled fresh as you walked in and the beds were comfortable to sleep in. The bathroom was also clean which is very important to me. Being able to have free breakfast is always a plus and Mel who is a part of the breakfast staff is an absolute GEM!! She did not hesitate to help us one morning when we actually missed breakfast. She went out of her way and above and beyond to give us some food to eat and she did it with a smile and without hesitation! She has a very sweet personality and I saw that she made all guests feel welcome. She deserves a raise and a promotion!! We enjoyed the pool as well, but they must make sure it is cleaned more regularly to keep leaves out. Overall we had a very comfortable and pleasant stay and I recommend this hotel also because it is conveniently located to everything including the airport! Be sure to ask for Ray and Mel when you get there! Enjoy your stay. 😄🤗

Great location and helpful staff.

Good

Staff was super attentive and friendly. One lady even brought out whipped cream for my daughter to put on top of her pancakes. Breakfast was hot and tasty. Rooms were clean and had plenty of towels. Would recommend.

The desk clerk Ray was so helpful to us. My husband had limited mobility. Ray took the time to find us a room close to the elevator, came out to our car to help with luggage—even took it up to our room. What a great person to have at the front desk! Fairfield is lucky to have Ray in their employ. Evening reception was cancelled. Person at front desk said it was because of non interest, which obviously wasn’t true since we were there and interested.

Clean room great free breakfast

Room was clean and nice. Breakfast was a little less than I would expect from a hotel of this caliber. Access to property was a little confusing

After having confirm reservation through Expedia when I reach hotel at 8:30 PM after a long day, I was shocked to hear from the staff that they don’t have room for me and they were sorry that they overbooked and there is nothing they can do about it. They directed me to Expedia to get the refund I’m a 70 year-old diabetic and my usual bedtime is 9 PM after 3 1/2 hours of going back-and-forth with the staff, they made alternate arrangement at 15 minutes drive with another Marriot property known as a Springhill Suites. They gave me a letter stating how sorry they are and apologizing and that at this new location present them with this letter and I will not be charged for my stay when at midnight, I arrived at the Springhill suite by Marriott the front desk to accept that letter and insisted that I must pay for my stay there and I had to give them my credit card information. They tried a couple of times to reach Fairfield Inn, but of no avail anyhow, it was my health so I paid and spent the night, but this all has left me with very bitter taste in my 35 years of staying with five star hotels Marriot, Hilton, etc. this was the worst experience in my life. I will never ever book any other hotel through Expedia or with Marriot.

The staff was amazing. I lost my passport and I called the front manager Ray and he took his time to go out and look for it in the parking lot and he found it! I was so grateful he was very nice and we would stay there again. The kitchen staff was also very friendly and hospitable.

Superb

The hotel was very nice. My family and I enjoyed staff and the breakfast was amazing. Will definitely coming back to stay again.

Stayed to get to Airport. Breakfast was served at time I left so none for me. Felt staff could have had continental breakfast ready for travelers

Location was convenient

House keeping need special attention . One of the pillow cover had more visible blood spot stains. Even they couldn't replace used bar soap.

Very good

Passable

Location and staff were lovely. It was clean and basic. Noise in room between the air conditioning and some other motor that sounded like a truck in the wall. Plus the smell of bleach in the sheets was overwhelming.

Very comfortable Nothing

Clean and breakfast was lovely Property was clean