Beach Cove Resort

Our condo was clean. All amenities needed were available. I always enjoy my stay here.

Staff were nice and friendly and very helpful when needed.

Check in was terrible. Lady was rude and short. Said she would call and let us know when our room was "ready". Check in was at 4, 4:30 came around and I had to go back to front desk and ask what was going on only to find out our room had been ready. Expected to be in our room at 4 as stated and was told no but come check out time they are overly ready to see you leave. Whole resort was overpacked people were everywhere. The rooms are old and musty and small. With no amenities in room as far as towels,extra sheets etc. The pool areas are beautiful but again overpacked and people everywhere not relaxing at all. Had to wait a long time on elevators in the hotel and parking garage. Never going back.

Great location and great summer time hotel.

Bad

Room was nice Pool area was terrible. All pools steps slippery. I fell as did several others. Extremely dangerous. Nowhere near enough chairs for such a large resort and chairs hard as bricks to lay on. Our room had steps not listed in description- glad we didn’t have elderly person with us to navigate unknown steps. Elevators need ceiling fans to at least move air- incredibly hot .

I booked this hotel as a last minute getaway for my birthday weekend and my birthday gift( sunglasses) were stolen in a matter of minutes during the checkout process. I placed my sunglasses on the counter in the hallway because I was going back and forth carrying luggage’s with a child. When I went back to the room for the second time, a male housekeeper was already in the room cleaning, and noticed my sunglasses were gone from the counter. I told him I have pictures of me with the sunglasses and receipt to please return it back to me because it was a birthday gift. He tried to act like he could not talk and refused to tell me his name. The front desk staff also refused to give me his because they stated he was their supervisor over the weekend. I left my information for the real supervisor that works Monday to Friday to contact me back.

Bad

We didn’t get the rom that was advertised by Expedia. Only 1 elevator worked for 16 floors. The sauna water outside was brown. We needed a full kitchen but got a hot plate instead. Nice area, great price, would stay again.

Food fair. Location good. Phone number to call to order and pick up didnt work. Hall smelled due to trash cans. Elevators keep breaking down. Twice same day.

Very nice stay love the ocean view

My family and I have been here many times over the past few years and we love it!

Exceptional

I enjoyed the location and access to beach They did not offer mini conditioner , only shampoo. Coffee filter was not enough to accommodate 4 cups of coffee, I’d recommend a public, coffee machine with cream and sugar for everyone downstairs. There were no sponges to clean the dishes.

We booked an ocean view room and it was amazing. We’ve stayed at beach cove multiple times and it’s always great. I just wish they had free breakfast lol.

Very good

Are breakfast for the 1st time in their restaurant for the 1st time of many stays and it was very tasty. Workers in the restaurant could have been nicer!! Grounds outside were very well kept up. Appreciated I guess security letting their presence be seen!!!! We never needed him but made me feel safer seeing him there. Also really appreciated him letting us all know when a storm was coming. Love the availability to many restaurants. Unless I switch beaches I don’t see me staying any where else.

The staff was rude and unhelpful

Found evidence of bedbugs. They would not move us to another room or refund money so we could go to another hotel.

Very clean & well put together Parking