La Quinta Inn & Suites by Wyndham Cleveland Airport West

The room were we stayed had a leak from the toilet every time you flushed water would run thru the floor and the carpets needed a clean up the ice machine was out in the first floor and the one in the 3 floor was out of ice almost all the time towels were not provided constantly and we needed them since we had that water issue I don’t think O would recommend this La Quinta it has been one of the bad ones and I have stayed at many from other states

Our room was terrible, no toilet paper, no toilet paper paper holder, soap dish ripped off wall light fixture ripped off wall. Downstairs lobby nice however

This property was okay. In all honesty there was nothing special about this hotel. Was it clean? yeah, it was okay, Could it have been updated? YES!!, There eas ranom holes in the walls and ceilings. The pool was nice, it was on the smaller size. I was a little upset the hot tub was down, because that was a reason why I booked. The room was okay...it was clean, but not to the highest standers. I was what it needed to be for the 2 days I was there. Location wise I loved where it was. Staff was nice.

Bad

Other than that I would probably give the hotel as a whole a 3.2/10

Exceptional

The breakfast had a good variety and the area was very clean. The pool was a nice feature, and was busy each night. The hallway noise was amplified by the gap under the front door. It was so loud, it awakened my senior mother both nights, and the second night I needed to use white noise on my phone. There was not any designated handicapped parking. The HVAC wall unit desperately needs a cleaning. One light bulb out in the room. All lights were too bright, we had to move the desk light into the bathroom for my mom. The LED's are just too bright. Hot tub was closed indefinitely, and this was not noted online.

Good

Hotel was good, you can tell it was an older building but they've made updates so it's a good option. Only issue I had was a leak in the ceiling overnight during a rainstorm but it stopped. It

We received a piece of paper with the room keys, instead of the regular envelope. That paper had personal information of previous guests. I have pictures to proof the complaint and the privacy violation.

Requested and granted late checkout due to delayed flight that caused us to get to hotel at 3am. At 1120am said we needed to be out in 10 minutes or they’d chafe $25 fee. There was a fight on 5th floor and Police were called. Place was dirty and mildewy. Won’t return.

Breakfast was ok. Beds were fine bathrooms had moldy caulk around bathtub, shower leaked around shower head. For 200 dollars per night it was a colossal mistake. We had 4 rooms and we all experienced negative maintenance issues.

Exceptional

It was the cheapest in the area at the time of our stay… I now understand why. The AC worked. We stayed in a 2 double beds room. It was severely outdated, reeked of mildew, the bathroom smelled of cigarettes. We came back late after a Guardian’s game and even with the AC going while we were gone the room was very humid, to the point that the bedding felt wet. While we’re on the topic of bedding, it might as well have just been flipped upside down instead swapped for a clean set. Stains set in to the fabric, old or not I couldn’t tell, needless to say I bundled up and slept on top of the bedding provided. The bathtub was rusted with paint chipping off of it, basically something straight out of silent hill. I wouldn’t be surprised if a disinfectant hadn’t touched that room in a minute, let alone a proper rug cleaner. Luckily for me and my heebie-jeebies we were only there for a solid 6 hours total before heading to the airport early in the morning.

they SCAMMED ME…… room is very dirty…. dirty bathroom…. no bed bug cover, horrible mattress. cracks in the wall they tired to cover with rug. i was at this hotel for less than 40 minutes… i wouldn’t recommend a roach to stay here.

The rooms To much chlorine in the pool area you hardly could breathe.

Location Was not clean and the property was very rundown

Coffee was good We had an issue with these idiots outside in the parking lot blasting music and talking loud at 9pm. Went to front desk and told the girl and 1 hour later went back again and finally someone went out to stop it.

The young lady that worked the night shift was very pleasent! I didn’t like the fact that your bed frame was sticking out so far that it cut my leg pretty bad where blood was drawn and when I expressed it to the morning manager of my cut and he seen it and all he said oh that’s looks bad I’ll let maintenance know ! No apology or anything and it was pretty deep I had my ten yr old with me and dogs and if that would have scraped or cut them that would have been so much worse but the hotel hasn’t even tried to apologize I’ve wrote the company before about this stay and no response ! I love la Quinta hotels we choose them a lot when we do have to travel but this was an emergency situation we had no lights from the weather and had to pack up and stay at your establishment cause it’s always been a great stay but this time was bad there was also I dirty washcloth left hanging on the shower rod there was balloons found behind nightstands so yea it’s not pleasing

Bad