Welcome Suites
About Welcome Suites
Welcome Suites-O'Fallon offers accommodations in O'Fallon. Free private parking is available on site. The rooms are equipped with a flat screen TV with cable channels. The rooms include a private bathroom. You will find a 24-hour front desk at the property. The nearest airport is Lambert- St.Louis International Airport, 25 mi from Welcome Suites-O'Fallon
Amenities
- Meeting space
- Fitness center
- Express check-in / check-out
- Dry cleaning
- Self-service laundry
- Full kitchen / kitchenette
- In-room refrigerator
- Pool
- Pet friendly
- Wheelchair accessible
- Public transit access
- Smoke-free property
- Elevator
Reviews
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It was nice
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The view
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I like that it had a kitchen. Don't give linens but once a week. Very dirty had to clean myself. And the front desk staff was VERY RUDE!
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The lady at the counter was nice. This establishment is the worst hotel I've ever stayed in. It's very dirty. It had a hole in the floor of the bathroom that i almost stepped through. It also has cockroaches.
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Very, very clean. SAFETY OF VEHICLE..
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Staff was rude and confrontational. No front desk attendee or rude service if you called them.
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Decent motel with usually required facilities No bathroom mat hence the feet would get dirty int he washroom. No bodywash/shampoo is provided.
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Location Needs to be updated
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Staff was very helpful and friendly if you’re looking for a budget friendly hotel this is definitely your stay
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Room and bathroom were both spacious. I asked for a mobility accessible room because I am disabled. I am 5 foot one and the bathtub came up to my knees. No way could I get into it. The bed has a memory foam mattress, which is extremely too soft for someone with back, hip and knee problems. There was a car parked in the handicapped spot with no visible designation that it was for a handicap person (placard, or plate). Because of their very limited disabled parking spots, I had to park at the very back of the lot. I use a walker and it was extremely hard for me to get my luggage and Walker into the hotel. When I mentioned the car to the desk clerk and that it was illegally parked, she just shrugged her shoulders. When I mentioned, I should probably call the police because they were parked illegally. She started stammering out comments. It was obvious it was her car. The next day when I went to check out, there was already a gentleman standing there at the front desk. We could see her in the office sitting at the desk on her phone. We both stood there for a few minutes and then I asked him if she knew he was there. He said probably not. Looks like she’s playing on her phone. He made a noise to get her attention and she looked up and through her phone to the front of the desk like it was a hot potato. Gave both of us the feeling that she had been playing on it instead of paying attention to the front desk. I know you get what you pay for, but at least the staff should’ve been courteous instead of rude. I know some people like the memory foam mattresses, but not all disabled people can crawl in and out of those. These are just my opinions. Someone else may be had a better experience than I did. All I know is I will never stay there again.
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The lady that checked us in was nice. She got us checked in fast. The guy that gave us towels at the front desk later that night was very nice. The building was clean. Overall, great staff and service. I would stay there again. We did find two roaches in the bathroom. It was the only bugs we seen. Other than that, we liked everything else.
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Everything
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More towel availability
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Kind staff Check out in the app said noon and I was not told otherwise when I checked in. Kinda annoying
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Th rooms we're clean if it's a swimming pool you're looking for like the website states is the it's NOT a swimming pool at all my kids was upset about that the exercise room had just a couple of items in it the staff was for the most part kind and helpful
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The room was nice and clean Nothing that I could mention
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Provide objects for personal hygiene
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Staff was very attentive and help me to get information how to reach the place were I was going
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The room was huge but it was insanely expensive to pay in person. The staff was rude. The manager knocked on our door and insisted I put my dog up so she could walk into my PAID room. She didn't have my permission to do so. She was rude and disrespectful to me and my family.
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The location was good. This is exactly what you get with a room. 1 bed, a refrigerator, microwave, stove top. What you DON’T get. Hangers in the closet Plates Glasses Coffee cups Coffee maker Pans for cooking Forks Spoons And no house keeping including TP replacement. No bath mat for the sticky floor No kitchen towel