Holiday Inn Express Hotel & Suites Oakland-Airport by IHG

Every aspect of the Holiday Inn was a perfect environment spending my weekend in Oakland, California

Facility was clean and organized. Room was clean and the amenities were of good quality. Ample parking.

Breakfast was fine. Enough variety. Juice dispenser had watered-down Juice

Quick check in and good breakfast. Large room and quiet near airport. Need another towel.

Superb

Superb

That you have to pay to park and we already paying to stay there

Good

Tyrone was very helpful from day one.this hotel is now booked mark for whenever I come back to Oakland.. staff was very helpful and accommodating.

I had a great stay. The few interactions with the staff were great. No complaints! Thank you for a plesant clean stay.

thr young girl at the front was friendly and very helpful.

Also, I called the front desk around 6am on my departure date to change the shuttle time from 9:15 to 10:15, However, when I went to the lobby around 10:05 to wait for the shuttle, the front desk clerk said no one recorded a 10:15 time for my departure. So the clerk called the company to request the shuttle which came about 15-20 minutes later, making me not able to get some food at the airport. This morning, I called regarding an erroneous charge on my credit card because I wrote my departure date on the parking sign-up sheet as the date I was leaving instead of the date I was returning the car. Thus, I was charged for 2 nights of parking instead of one. The same clerk who called the shuttle for me answered the phone and he said he would refund $20 to my credit card. He also said he was the same person who called the shuttle on Aug 12, and when I complained about my name not being on the list for the 10:15 shuttle, he said I was on the list for 10:15 which was not true, as he had to call the shuttle. When I asked for his name and spelled it for me, he kept hesitating and didn't want to keep repeating the spelling which sounded different each time.

Breakfast was delicious each day

Literally everything. The woman working the desk at night (heart glasses) was beyond incredible - give this woman a raise. Very clean, as always. My family felt as safe. Would definitely stay here if we ever visited again. Zero complaints.

Exceptional

Nothing that I can think of

Very good

Shuttle to airport should be a free service for guests.

The staff was nice Our room had ants.

Good maintenance and service. Highly recommended.