Hotel Oaxaca Real

Property is clean. Staff is friendly and helpful. My room had the pool view with a balcony. The bed was comfortable. The room itself had plenty of power outlets. I usually travel with an extension power cord which I didn't need to unpack. We could have used more than 5 hangers, but we made it worked with what we had. I like to unpack all my belonging, clothes, shoes, toiletries, hair dryer and travel iron. The bathroom was small, shower always had warm water, clean towels every day, toilet paper always stocked, hotel also provides shampoo, body wash, hand wash, and hand lotion. There's also a hotel hair dryer, but I also travel with my own. If I would visit Oaxaca again, I would definitely stay here again. The rooms are not as soundproof, so expect outside noise, and music late at night. The hotel is located in near restaurants, bars, and a busy street.

Perfect location and had the restaurant. Staff was amazing Shower took long to warm up and beds a bit hard.

The staff is very welcoming, always tries their best to provide a positive and welcoming environment. The location is very accessible. We rented two adjacent rooms and inquired about the locker system. They showed it, but one room’s locker malfunctioned, repeatedly displaying errors. Upon inspection, it was revealed that the battery was dead. Consequently, we stored all our passports in the other room. However, when it was time to access the locker, the supposedly functional one was locked and inaccessible. We were stranded for two days without passports, as the keyholder was absent. The TVs occasionally worked, but not consistently. The floor was extremely sticky upon our arrival, which thankfully they promptly addressed. One of the rooms lacked a telephone to contact the front desk. Considering all these issues, I would not recommend this place.

Location and parking staff Shampoo-ish wasn’t shampoo but something stinky thar made my hair feel brittle (which is not). Wall mounted light fixtures came off- exposing cable and I had an 8y/o with me. The pool water appeared to be treated with some sort of pure Clorox or harsh chemicals and my son’s skin became immediately irritated and red after jumping in it and his throat was burning. He loves - loves pools so for him wanting to get out and go take a shower asap , it must have been a very unpleasant experience to put it lightly. I asked the front desk for ice and she told me to go and buy ice at the convenience store a block away - when I explained that ice is oftentimes provided she the sent me to their restaurant to get a pint size bucket.

First, the room felt small, not properly aerated and stuffy. Also the Air Conditioner in the room was leaking, leaking lots and lots of water, which it falls to the titled floor made the floor slippery and uncomfortable. I reported to the front desk on two occasions, and they had someone come over to take a look at it, but whatever fixes he made did not work. I had to keep cleaning this up every day of my stay. Bathroom was stuffy as well and had only one Toilet paper for a 7 day stay!

Bathrooms are old, and towels need to be updated, they are old.

Staff and environment

The location, the pool, the decor is beautiful, access to the restaurant is great. Coffee in the hall is a nice treat. The doors to the rooms are light and can hear everything in the hallway

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Location close to the beach, but quite calm. Not much noise. They provide daily yoga classes from 8-9. Very helpful stuff.

Amazing location half way between the main square and Santo Domingo church. Easy walk to major city sights. Great food and coffee nearby. Comfortable beds with lots of pillows! The music from the square plays until late at night and we could hear the beat, even from our interior room. But we got used to it! Other than that we loved our stay. The hotel itself is very quiet and lovely.

Bedroom was nice, comfortable and cosy. They told me the first day the checkout was at 11am but I could have one extra hour. When I asked the next day , if we can leave 11:30am they said it will be an extra 600 mxn. I just leave at 11.

Great location Very friendly and helpful staff The rooftop restaurant Colonial feel of the hotel

Walls are paper thin and you could hear everything from other guest in their room.

We enjoyed the proximity to everything in Oaxaca central, but that is it. The staff was polite, but not overtly friendly. We were woken up at 5am to loud music, and then same music kept us up that night past midnight. I called the front desk to complain and they said they "didn't hear it" it wasn't until I showed them a video, and other people complained that they did something about it. The other issue I had was that they would only "refill" our toilet paper with half used toilet paper rolls and never left a spare in the morning. I had to go out and buy our own toilet paper, same with towels, I requested one extra towel and they told me no. Throughout the hotel, the plumbing is shotty. Our shower leaked and sprayed all over the bathroom, the sink did as well.. the public bathrooms have really bad craftsmanship. Just not what you expect from a hotel downtown.

Shower have no pressure and the water take few minutes to get hot, they don’t have breakfast and the restaurant inside the hotel is extremely expensive if compared to what they offer, smallest tv in a hotel I saw in my life

Location Front desk staff was indifferent and bad customer service. Key did not work and did not do anything to fix the problem.

Food was delicious!

Location. Staff was lukewarm at best. Hotel lacks any charm that most of the other Oaxaca places have. Rooms are tiny. We had many stains on our sheets. Bathrooms are rundown and pretty gross. In fact the whole place is rundown. Not sure where the Real comes in bc you would have to be pretty low on the royalty scale to stay here. The translation of hand soap as Bondy Wash in their bathroom is a perfect encapsulation of the experience.

They close doors at 10:30 pm and take some time to open the main gate, rooms tend to store a lot of humidity