Comfort Inn & Suites Oklahoma City near Bricktown

Exceptional

I initially was not going to publish a bad review because manager was sweet. However, they (she as well) have since refused to issue the $190 refund that was due since stay was cut short. I cannot reach property via email or phone call. Their corporate has been notified and is not able to reach them. They lied to hotel.com when they tried to help me and told them refund issued 7/27. a phone call with their main corporate proved that to be untrue. We have had no resolve and no refund. I had 2 rooms. BOTH with mold in them and nasty stuff on walls. Absolutely terrible place to stay!

Nothing hotel took money from my debit card and when I arrived said they don't accept my card even though they took my money this is a dishonest company. Never put you card online with this hotel. The fact that the hotel is dishonest its staff a miss tate and on the phone to corporate isla was the worst experience with a hotel or customer service I ever experienced never stay here!!!! 7th

Exceptional

Rooms had a smell pool wasnt clean i check out the next day but i got charge fir 2 nights 2 days when i was 1 night

Bunch of liars. There is no i repeat NO poolside bar. Or any bar within 6 miles of the place. Called ahead and was told $100 deposit, but when we arrived the manager said $200 deposit no cash, cash app, paypal, vemmo, or chime accepted. Location is sketchy at best. Homeless camp was next door. Staff had a condescending tone when she asked if we were guests at breakfast. Indoor pool was so cloudy i could barely see the bottom. Arrived from greyhound station around 11:00 am. Wasn't allowed to check in until 2:30 pm. General manager threatened to kick us out of lobby because they had a 1 hour maximum loitering rule. Expedia advertised for the nonexistent poolside bar and a 24 hour indoor swimming pool which turned out to close at 9:00 pm. Rooms were definitely not soundproofed as advertised. Staff ignored my do not disturb sign and knocked on my door anyways. Was threated with a $250 cleaning fee if staff detected smoke or vape was used in room. Advertisement in room listed insanely overpriced room items like a $90 comforter that only 1 of the 2 beds had. Was informed charges for missing items would be withheld from deposit. Ice machine on 3rd floor was broken had to go up to the 4th floor for ice. Phone in room didn't work. Remote for tv didnt work because it was the wrong one. Bathroom light fixture was broken. Door to room wouldn't lock unless you pulled the door upward very hard. General manager was creepy . Overall this was the worst hotel I've ever stayed

This property is d

I generally travel quite a bit; this is one of the worst properties I've stayed at. Typically Comfort Inn is descent. But not this one. The pictures of the exercise room were misleading. Showed a full workout facility. When I got there was 1 treadmill in the middle of the room and 4 dumbbells in various weights did not match. 2 lights in my room would not shut off. One had the toggle switch broken into the frame. I had to unscrew the bulbs. The TV did not work. The curtains would not close, I had to use a clip to keep them closed. The bed was so hard I couldn't sleep. I expressed my concerns to the front desk personnel with everything that was wrong. They apologized but didn't do anything about any of the issues. They held $200 for incidentals but the concession area was completely empty. The Manager would not allow anyone to take their breakfast to their rooms. Did not give a reason just kept repeating "You can't take that to your room." After several times I asked why. He just kept repeating it over and over again with no explanation. Other people staying there would just through their breakfast in the trash. I'll still stay at a Comfort Inn. . . Just not this one.

Good

Bathroom was so dirty we didnt take showers in the molding shower. I spilled water on the floor and grabbed a towel to wipe it up the towel turned black went i wiped the floor.

Decent stay, would stay there again.

Room was clean and bed was comfortable. The front desk girl was rude and acted like it was a major inconvenience just for me to check in. The walls are paper thin so I could hear every word of the family staying in the room next to me. They had a baby as well so it led to very poor sleep for us.

Price was great and staff was friendly and helpful! Pull out bed was extremely uncomfortable , also we couldn’t get extra towels until we turned in our dirty towels which was inconvenient but I sorta understand just a little frustrating!

Everything Nothing

Very poor

Experience was won’t the front deck agent was extremely nice kind and wonderful she deserves a raise don’t remember her name

Cleanliness

Cleaniness Cleanliness

We enjoyed our stay. The room was clean and comfortable, the staff was friendly, and the location was convenient. It was a good value for the price, and we'd consider staying here again

Exceptional