The Ritz-Carlton Orlando, Grande Lakes

Hotel was nice but room was dated. Had a window that was covered in some type of adhesive. Shower was way too small and dated for a hotel of this level. Overall great but they need to do something about the shower.

Best resort in Orlando

Balconies are extremely close to each other so people smoking will easily make it into your room if door is open

The restaurant eliminated all cuts of meat just to offer the skirt steak. They need better options. Everything else was excellent

Great property, but we were very much neglected once the NFLPA group arrived. Valet would forget about our call down, room wouldn’t get turned over, staff was busy touring their VIPs. Our stay started off fine, but ended up very disappointing.

Excellent in every way Excellent in every way

Ok… now like wow

Amazing hotel surrounded by beautiful nature. The staff was extremely friendly and helpful. Spacious room and wonderful food.

Amazing!

Would stay again! Lovely across the board

We enjoyed the stay here a lot

A great hotel but try and extract cash at every available opportunity, daily $55 resort fee a joke

Superb

This hotel is truly 5 star. Amazing in every way. Our family enjoyed everything. The staff was fantastic and the resort is beautiful.

Mold in vents. No dehumidifying

Wonderful stay and an amazing staff. Would love to come back again.

The outdoor swimming pool was great, and the service was excellent!

The Highball and Harvest is great! The food and staff are awesome. Monier from Morocco was so friendly. The bed is comfortable but don’t plan on extra room on a sleeper sofa. When you pay for the Ritz name and luxury stay here at Orlando, that is about all you get. Upon arrival, we were not welcomed by any staff and when we finally were and my husband inquired about parking for our car, he was informed in a snobby manner that if he wanted to park it himself (assumption) he needed to consider the Marriott. Next, our room wasn’t available immediately but we were assured we could eat and explore the property, and would receive a text when it was ready. Nope! That didn’t happen. After a two hour wait, I inquired again and learned our room wasn’t available and ready but that hadn’t been shared. An associate offered a small credit, which helped. The lazy River advertised is actually part of the Marriott and accessible to you but you have to hike along a barren, brown golf course in the heat of summer. One ply toilet paper is stocked in all of the stalls and it burns as much as the cost to stay.

Definitely will return every year.

Beautiful hotel, been many times. I don’t think the Club room access is worth the cost IMO.