Universal’s Loews Royal Pacific Resort

Great stay!

We had to change hotel room, as when we walked in the room smelt very very bad. The carpets were dirty and the furniture had seen better days, chips all over. The sheets had a few rips and my son found what looked like lip stick on his pillow. Have stayed at this resort before and loved it, but this stay has now put us off. On a positive the check in was easy and express pass worth it. August 2026

We always use this hotel whenever we are visiting Universal and are never disappointed. All staff are excellent and go out of their way to please. You are really close to the parks and City Walk, plus there is the added advantage of a large swimming pool. Highly recommended.

This is our third stay at this hotel. We find it a great location as it is close to the parks and you also get the express passes which is so beneficial. The rooms are clean and fresh looking. We would probably go for two rooms next time as we need more space, even for one night. Only grumble is that it has two bottles of water in the room but doesn't say if they are complementary or chargeable. Our staff member on reception was lovely and commented on our matching Thing 1 and 2 t-shirts.

Beautiful hotel , staff friendly and efficient, pool area was lovely and food in restaurants really good . Added bonus is the included fast passes for Universal theme parks (not Epic)

The water taxi in the morning was a relaxing way to get to the parks. The staff were friendly and the hotel was very clean. Great place to stay if visiting Universal.

Beautiful hotel and brilliant experience

Stayed for one night at this beautiful property and if your looking to go to Universal and Islands of adventure I wouldn’t recommend it enough to stay here. The convenience is unmatched, with access to unlimited fast pass and the Boating service, it made going to the parks a breeze.

Depending on the staff you talk to they were friendly. The service staff were excellent and patient with us. But the two staff on concierge were quite cold when I asked for some advise about the hotel. They need to work on their customer service when I checked out today. I asked the man with the glasses and I couldn’t quite hear what he said and he started speaking in slowly in a patronising way. I also asked about the show that the hotel do downstairs and they same person assumed I wouldn’t be able to afford it but gave me the leaflet anyway.

Great perks!

This is a great hotel they have catered for everything you need great location for the parks and transportation is included and express pass which is a must

Location None

Close to universal The staff and management. Terrible customer service. Bad communication.

Exceptional

Exceptional

Lovely hotel and swimming pool

All great, thank you

Very good

Perfect location for visiting Universal with fast passes. Room was clean, tidy and perfectly adequate for a family of 4. We ate dinner round the pool which was lovely and the atmosphere was great - just a shame that a storm arrived and our time ended abruptly! The queue for checking in took quite a while. I also think it's great to receive the fast passes for universal, but it is very expensive.

Amazing staff and great location. Room a little tired and needs a freshen up.