Omni Rancho Las Palmas Resort & Spa

Needs cleaning outside, to many leaves 🍂. Also carpet wash. But from that all good

We arrived as a group of five families, some of whom had traveled from Israel, and we were really looking forward to a pleasant and enjoyable stay. Unfortunately, from the moment we arrived, we felt that the way we were treated was different and uncomfortable. The biggest issue was at the pool. The staff constantly reprimanded my children and other children in our group, to the point where being at the pool became stressful and unpleasant instead of an enjoyable part of our vacation. What bothered us most was the feeling that we were being singled out from the moment we arrived. We were all speaking Hebrew, and we couldn’t help but wonder whether the treatment we received was related to that. I cannot say for certain that it was discrimination, but that was certainly how it felt to us, and it was extremely uncomfortable. The front desk did try to work with us and offered to reduce the resort fee, and I appreciate their attempt to find a compromise. However, that did not change the main issue — the overall service and the way we were treated throughout our stay. We came as five families, some traveling from overseas, and we had high expectations for a good experience. Unfortunately, we left very disappointed. A hotel should make its guests feel welcomed, respected, and comfortable. Sadly, that was not our experience this time. I truly hope management takes this feedback seri

Everything was great almost all the staff was kind and smiling with the exception of the girl with the long black hair in the Cafe across from pearl restaurant. Didn’t greet us, didn’t smile, didn’t even seem to care to be kind at all. Front desk was amazing and super helpful.

Me retiré muy feliz con todo, deseo volver 😊

The staff was very friendly and accommodating throughout my stay. They made sure I had everything I needed and made me feel very welcome. The hotel room was also very clean, comfortable, and well maintained. Overall, I had a great experience and would definitely stay here again!

This place was recommended by 2 friends and I'm glad I listened. I need to experience it minus the heat. Room service was good.

There were roaches in the rooms.

goddd

goddddd

Rooms are a little outdated, but overall a great experience

Exceptional

Everything The price , at the end a lot of other taxes were added , especially 30$ parking +6$ fee per day .

The property is very nice and the rooms were clean. However, the bathroom towels were stained and the shower was old and drippy.

OMG. Where do I start? The parking is great...right by the room and right by the pool and right by the check in. I like how there is parking all around the resort! Its great. Then the lazy river is to die for!! I had such an amazing time floating and floating and floating all around and around and around the lazy RIVER!! Then the slides and the kids spash area then the bar and the drinks and stuff delivered to the chaise seating areas and then the private cabanas! Great room after all that water excitement. The beds were soo soo super comfy and amazing! I need to get the brand of beds so I can get one at the house. Then the courtesy of the staff and promptessss was super great. Someone in management is listening as my biggest request was immediately taken care of with no no no muss or fuss. Thank you OMNI Rancho Las Palmas for making my mini trim to the desert one of the bestest experiences for me and my two little kids...and the robes and the bath was great too! Stay here if you do the PS.

No

Staff were very nice and helpful but the carpet in room 313 it was filthy. We had to wear their room flip-flops in the room to avoid any bacteria or something that you can catch, so super dirty they should replace the carpet or not even have carpet.

I had a great experience! The staff is great they all have great service from the front desk, the cleaning service and overall all the staff. The hotel is very big and very clean can’t wait to go back.

This resort was really nice. My husband and I ate dinner at Double Date and the food was amazing! Would stay here again.

Good

Great first time visit, food was amazing and really friendly staff