Crowne Plaza Cabana, Palo Alto by IHG

Staff were polite and pleasant to deal with. Room was clean and comfortable, and very quiet.

The location was great. Lots of shopping and restaurants. The room was ok. The staff was nice. But the hotel needs a refresh. The carpet had stains, a wall outlet was pulled off of the wall, the bathroom light fixture was leaking water, and there was mold in the shower soap dish. There was a badly stained chair in the dining area. I didn't report it to management. I would recommend staying at another hotel.

Bad

Exceptional

Exceptional

Very nice stay. The only suggestion is that the pool area could be better kept up on a regular basis. Wind blowing leaves and empty cans about. Pool and hot tub needed skimming of leaves and debris. Wonderful place!!

Check-in was very quick, and the staff were polite. The room was clean and a good size.

Everything

Couple bugs in the room but otherwise pretty clean and comforting

Superb

Breakfast was good and staff were friendly.

Ron made an instant good first impression. He was very helpful and friendly. We had an incident where we helped a man who had fallen and called 911 and the manager was kind enough to upgrade our room. I’m a Stanford patient and will likely be returning for many visits. I’ll be sure to recommend you to them and their patients. Thanks again and see you next time. Just hope the hot tub is working next time cuz that was one of the main reasons I booked your property!

Nice personel, big rooms.

Very good

I really enjoyed my time; the staff was phenomenal. We had a group of people from our School Reunion and had a great time!!!! Pool service, the lounge area, front desk. I will come back to visit soon.

The room was spacious, clean, and well appointed. Breakfast great in variety and quality; we lingered in conversation. The dining room and menu were unappealing for dinner.

The rooms were clean, the landscaping and parking were well maintained. Ron at the front desk was very helpful with my check in. The beds were wonderfully comfortable. My room did not have a microwave and the hot tub was broken.

Great experience, clean hotel

GOOD

Loved it all except that the hot tub was out of service. Wish we wouldn’t known when we booked. Everything else was great