Hôtel Montaigne

Disappointing

Location There was. Bed bugs everywhere, they did nothing about it , room was very old , I was stuck in the elevator for 5 minutes no one noticed after shouting and make big noises one staff came to help, thanks for him after that no any hotel manager checked on me or apologize. Very bad experience in this hotel, not worth the money, there are alot of hotels in the same area much better.

the location is perfecr last time we were there it was 3 years ago this time i was so disappointed as the toilets stones werent in good condition in general the hotel is getting old and needs a renovation

Exceptional

Bad

The best service and location Nothing

Nothing

Location Limited personnel, no body around at the desk

Exceptional

Lack of declared air conditioner and use of comfort cooling instead. Was impossible to sleep / stay in the room without sweating due to current weather conditions. Should have been explicit about it

Everything was lovely, Staff was wonderful. Very Pleasant Our Room was quite spacious. N/A

Very good

Very good

The location is excellent and undoubtedly the hotel's strongest asset. Unfortunately, beyond the location, I struggled to find many qualities that justified its 5-star rating. For me, the biggest disappointment was the level of service and professionalism from the reception team and staff in general. Having visited Paris many times over the years and stayed in numerous hotels, I can honestly say this experience fell far short of what I would expect from a hotel claiming to be 5-star. The first red flag was being asked to provide a copy of my credit card at check-in, which immediately made me uncomfortable. After later reading a review from a guest who reported being charged after their stay had ended, the request felt even more unsettling. Whether that particular situation was an isolated incident or not, it certainly did not leave me feeling confident about the hotel's procedures. A 5-star experience should inspire trust, professionalism and peace of mind, and unfortunately this did the opposite. We arrived at approximately 10:30 a.m. and were informed that check-in was strictly at 3:00 p.m. While I understand that official check-in times exist, I was surprised by the complete lack of flexibility, especially as I have often been accommodated earlier or offered an alternative solution at other hotels of a similar category. What made the situation even more frustrating was that later, when I requested a modest one-hour late check-out until 1:00 p.m., I was told this was impossible because the hotel was fully booked. The logic was difficult to understand. If the hotel was fully booked when I arrived, I was expected to wait until 3:00 p.m. for my room to be ready, yet the same explanation was then used to deny a simple one-hour extension on departure. Throughout my stay, I found the service to be indifferent, inattentive & lacking the warmth and care that define true luxury hospitality. Overall, I left feeling disappointed & with expectations that were not met, and questioning how this property continues to maintain its luxury classification.

The location I got there only for the hotel to cancel my bookings that the bookings I had earlier paid was a scam on their platform but no one told me until I had travelled over 12 years to reach the hotel Until now the money has not been refunded to me

Exceptional