Casa Serena Paris Hôtel

I liked nothing about this property. They might have recently renovated, but the same bad owners in the back (should have taken others’ horrible reviews more seriously) False advertisement, scammers, irresponsible. They advertised air conditioning. However, during the heat wave when it was 43 degree outside, the air conditioning in my room wasn’t working at all. The hotel manager was patronizing. I went down to lobby multiple times to let them know ac is off in my room, and the hotel manager kept saying things like “lady, just go back and wait”. They never bothered to get up or come to my room to check what the issue might be. Their plan was to shut me up until I give up. Because I was about to pass out from the unbearable heat, I had to book another hotel that day.

The location The whole hotel is under refurbishment, so it was noisy, and we have to change three times to another room. The washbasin was clogged. The staff helped after many complaints. I thank the owner of the construction company, Mr Gomes, that was there and help us to find a better room.

Dear Booking.com Customer Service, I am writing to formally raise a complaint about a recent stay booked through your platform, which turned out to be a very disappointing and unacceptable experience. The hotel was undergoing significant renovations during my stay, a fact that was neither clearly disclosed at the time of booking nor communicated beforehand. This had a direct negative impact on the comfort and quality of the stay. In addition, the condition of the room was far below basic standards: - The room was not properly cleaned upon arrival. - A mirror was broken, posing a potential safety hazard. - There was a very strong smell of paint, which was overwhelming and caused discomfort. - The towels provided were dirty. - There were no glasses available in the room, making it impossible to use the coffee machine or even have a drink. And the fridge was making a lot of noise. Overall, the stay was extremely unpleasant and did not meet the expectations set by the listing on your platform. I will be attaching photos as evidence to support my complaint. Given these issues, I kindly request that you review this matter and propose an appropriate resolution, including compensation for this unsatisfactory experience. Thank you for your attention to this matter. I look forward to your prompt response. Yours sincerely, Dear Booking.com Customer Service, I am writing to formally raise a complaint about a recent stay booked through your platform, which turned out to be a very disappointing and unacceptable experience. The hotel was undergoing significant renovations during my stay, a fact that was neither clearly disclosed at the time of booking nor communicated beforehand. This had a direct negative impact on the comfort and quality of the stay. In addition, the condition of the room was far below basic standards: - The room was not properly cleaned upon arrival. - A mirror was broken, posing a potential safety hazard. - There was a very strong smell of paint, which was overwhelming and caused discomfort. - The towels provided were dirty. - There were no glasses available in the room, making it impossible to use the coffee machine or even have a drink. And the fridge was making a lot of noise. Overall, the stay was extremely unpleasant and did not meet the expectations set by the listing on your platform. I will be attaching photos as evidence to support my complaint. Given these issues, I kindly request that you review this matter and propose an appropriate resolution, including compensation for this unsatisfactory experience. Thank you for your attention to this matter. I look forward to your prompt response. Yours sincerely,

The Bathroom was the only good thing in this hotel and the receptionist. the pictures from the app is totally different from the REALITY! the all place in under construction, full of dust and people fixing things everywhere.

l The room was dated. The air conditioner was not very cool and when running it emitted a cigarette smoke smell. There was no refrigerator in the room.

Shower was not in the best shape. Invoice was not provided at the place and promised to be sent via email. Nothing arrived also after more than a week and more requests. For a professional stay, I cannot recommend.

Easy and quick check-in process, near to Crimee metro station, I liked the bed mattress The room was very small. The bathroom was split, with the bathtub and sink on one side of the room, while the toilet was on the other side, which I have never seen and you have to cross the room to move from to. finally the rooms seems not to be soundproof

Good

The hotel was very close to CENTQUATRE, which is why we chose it. It was easy to get in and out, and pretty quiet at night. We were right around the corner from a grocery store, boulangerie, and a metro stop. Wish there was a “don’t disturb” card, just because we don’t need our rooms straightened every day. Also would request some hooks near the door for coats and bags (not a flaw, just wish more places had them).

We got a double bed but we booked a twin bed room. So dirty. Neighborhood was very good, only reason to sleep there. Dirty, receptionist don’t speak English. Door is open the whole night, no security. No elevator at night, electricity is not working.

Bad Bad experience. There living people in the cellar of the hotel, nobody knows who they are… strange and dangerous.

Very good

Passable

Nothing Filthy corridors, filthy bathroom with towels only for one person. At least it had hot water. No working internet for the whole first day and without a card to enter the room till midnight on first day.

Nothing Very dirty, does not deserve 3 stars at all. Bad reviews buried by fake good reviews. Non refundable, couldn’t be cancelled afterwards.

Bad

It was close to the metro station The pictures online are nothing like the reality. The rooms are very old and dirty. The bathrooms are unclean with mould. The hallways are dusty and all the carpets are torn. We had to move rooms because it smelled so bad of cigarettes. I was also charged for 2 nights tax even though i only stayed for one night. Overall a disappointing stay sadly.

The exit The hotel was not as described. The name advertised on booking.com didn’t match with that of the hotel exterior. The room was dirty; covered in mould and dust. The leg of the bed was broken and to sleep on would mean it collapsing on you. Stains on bed and bedbugs. Hotel not responsive to customer queries and will not respond to booking.com. Didn’t end up staying and had to book another hotel at 10pm because booking.com would not help with the problem leaving female travellers scrambling to find an alternative on the streets of Paris. Refund still refused because the hotel won’t respond to booking.com or myself. Avoid this hotel at all cost

Nothing at all, this is the worst hotel I have ever stepped foot in. Everything - it was a scam hotel, not as advertised at all. Dirty, covered in dust, broken mirror and fixtures. The bed was small and the room did not look like what we had reserved. We could not even lock our door as we were not given our own key. Terrible place! We did not even stay, left immediately. It seemed very unsafe.

Good