Quality Inn Pasadena - Houston East

Good service with a smile Hotel was hot

Hotel was ? hot

Terrible customer service rented this stay for my in laws and from check in and for stay it was a horrible experience is best to just pay a little bit more and stay at the holiday inn in the back of this hotel.

The breakfast was A+ compared to some of the other hotels in the surrounding area

Open door cards aren't good enought. Too may deficiencies

Bad

Bad hotel

Very misleading advertisements. Everything in this place was dirty and broken. The two chairs in the room are both broken. The elevator is broken. The towel rack is broken. The pool is filled with algae in the middle of May. There's mold growing in the bathroom. The walls are dirty. There's no sheet on the bed, just a stained blanket that's overdue for a wash. Theres a group of four grown men in hotel uniforms smoking cigarettes in front of the broken front door and "no smoking" sign. The TV in the room is broken. The curtains are dirty and stained. The lamps by the bed is broken and the charging outlet doesn't grip. The coffee machine in the room is broken and a bottle of Sam's Club brand water is $2.00. Theres holes in the walls everywhere. There's a "restaurant" on the top floor, but that's just a single serving of whatever they decide for the day, no options no menu. There's garbage strewn about all over the property. I will never stay at another quality inn for the rest of my life.

Disappointing

Good communication

Bad

Property was much durtier than website led you to believe

It was dirty and smelled bad. I checked out soon as I went in to the room.

Nothing. It was dirty and smelled bad. I checked out soon as I went in to the room.

The bed was also in bad condition — the sheets were wrinkled as if they had already been used, and there were hairs on them, which made it seem like the bedding had not been changed for the next guest. Another disappointing point was the lack of room service. I stayed for 3 days and, during that time, the towels and bed sheets were never changed. The breakfast area was also not clean, and the coffee was very weak with very few options available. To make matters worse, I did not like the location — the neighborhood is not pleasant. Overall, I had a terrible stay and I would not recommend this hotel.

My experience with The property is not and will not be in my recommendations list.. The management in the property is extremely bad..

Disappointing

Great customer service.

Bad

Staff was very nice and accommodating