Hilton Garden Inn Rochester/Pittsford

Reserved a room with 2 queen beds but they didn’t have one when we arrived They put us in a room with a king bed and a roll away that barely fit in the room so there was not walking space

Our carpet was wet because of the air conditioner. We asked to be moved and took several e-mails for them to do it! They were offering towels and a fan to accommodate us. They said there were no rooms available. We know there were not been honest because we listened in the lobby them giving rooms to walk ins. We explain to them that It was not safe ti be breathing the air in the wet room do to mold under the carpets

Manee she managed and solved my problems just before I get to the hotel and she makes my stay as perfect as I never imagined. Thank you Hilton management team for hiring people like Manee she deserves a higher position and pay increase.

Staff was useless, wrong room provided, room services that was paid for were not provided nor a refund issued.

Superb

I’d like the staff to make the heads and be sure to replace all towels. Thanks!

I could not get definite answer regarding early check in

Exceptional

Superb

Pounding noise we heard in our room dying the morning hours

Location was good. Restaurants , gas station and a small Walgreens within walking distance. Grounds are nice. Good parking. Uber rides to and from airport range from about 40-60dollars. Fitness center and pool looked good. Great shower. Sleeping difficult with noisy refrigerator and heating system. Skipped cleaning our room one day because they were “too busy “. Rooms are tired and in need of updating. Witnessed embarrassing behavior by front desk staff in dealing with a guest.

Breakfast offerings Pounding noise we heard in our room dying the morning hours

main lobby smelled awful, like dead animals. I thought it was the snow, but stayed again and same issue. Room was clean though. just really bad first impression.

The room is outdated. The wallpaper was peeling off the walls. The shower was so dirty that we couldn't use it. The toilet seat moved when you flushed. The fridge had more dents in it than a car from the 80’s. Smelled bad, and the AC hardly worked. Needs major updating for $400 a night.

Room was in the basement

Location Room was in the basement

Location eas great. It was very clean. The hot tub was not working which was disappointing. Most importantly, If not for the spiders and bitesI killed 2 different types of spiders in my room over a 2 night stay. Woke up the last morning with a huge bite on my leg. Im sincerely hoping it was a spider bite and not bedbugs...

When reporting high levels of noise at 2 AM, the hotel does nothing to address the issue.

2) Our bed creaked loudly with any movement so neither my husband or I slept well at all as we kept waking up when either of us moved 3) 3 of the 4 cardio machines I tried in the fitness center did not work (the upright bike, and both ellipticals) 4) Less important, since I assume this was from something outside the hotel's control, but there was a disgusting odor in the vestibule as we entered and left the hotel going back and forth to the events we were in town for.

did not have breakfast