Comfort Suites Plano East - Richardson

The room smelled of cigarette smoke, it also never cooled down. The staff was semi freely, made arrangements for a 12 o’clock check out but that didn’t happen the cleaning lady kept coming in every 15 mins. There is active construction going on so the pics posted compared to reality when arriving is night and day. I wouldn’t recommend staying there. I won’t go back.

Renovations, non working elevator, and uncleaned lobby made for a bad experience.

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My conformation email said I could check in at 11 am when I got there after driving 4 hrs they wanted to charge me so I had to sit in my car until 2 pm. The elevator was not working then my room was on the second floor I have arthritis in my spine, I walked up the stairs and then they had put me in a room tat someone was already occupying so then they put me in a different room and the toilet was clogged so I called the front desk and was told I had to walk down the stairs if I wanted a get a plunger. It was a horrible experience and I will not return

I wish the swimming pool was a little bit cleaner

Under construction without much concern for safety. Staff absolutely rude. Don’t count on breakfast-ran out of most things by 9. Hot tub didn’t work.

Hotel is under renovation, check in was hindered, reservation was not initially looked up (clerk wanted me to pay for prepaid reservation) and room did not have soaking tub as per hotels.com booking.

The staff were very friendly and helpful. However, during my stay, the front desk area and the dining area were under construction, so it was quite noisy.

Leaky shower and slow draining

Elevator was not working. The room was very damp, the floors were damp and the beds felt that way too. Also seen mold on bench by the tv. Breakfast was good. Wish the had fresh brewed coffee instead of in a machine.

The bedsheets was dirty that had stains on the sheets. The only good thing about the hotel. The AC worked very, very, very good.

The room was absolutely filthy, roaches everywhere and a bunch of dead ones in fridge in room.. will never stay here again

Everything was good but

My room had a used towel, amd smelled musty. We turned the air on and the room never cooled off. However, when leaving my room my daughter noticed you could see right into the room by the door jam and door. So we looked at other doors to see if it was a one off and it turns out most doors on the floor were damaged and had a peek hole. The staff was friendly but the cleaning staff could use a bit of training.

Bad attitude from staff !

Again was a luvly experience worth each penny of mine.

Over all awesome stay

While the room seemed clean, the trash from previous occupants was still in both trash cans. The sheets and towels were clean. The hallway smelt awful and wasn't thoroughly vaccumed. I stayed from Saturday night through Tuesday morning...Monday morning I was awaken by painters in the hallway next to my room. Things could have been worse but doubt I will stay here again.

Jacuzzi did not function and the pool and jaccuzi were very dirty. General lack of maintenance and updates needwd

I travel often, and have never experienced such terrible “hospitality”. Additionally, they stated they would not reimburse me, still charged me a cancellation fee when they were the once who forced us out. This could’ve ended in a tragedy with an ambulance being called for support and the staff there couldn’t care less.