NYLO Dallas Plano Hotel, Tapestry Collection by Hilton

The room seemed very dark. The ligjt in the corner came.on when it wanted to. The TV didn't work. They were nice enough to move us to a room with a working TV, it was 11pm. All in all it was an ok stau.

Everything was perfect, clean, well taken care of and wonderful service

Very clean and located near good food and shopping locations No fridge in the room and public areas smell of room freshener was too strong.

Good location Noisy

Pool was closed, restaurant was closed for dinner due to no staff, supervisor was unhelpful in accommodating the party with any incentive due to these unexpected closures.

Beautiful space but bathroom was rather small and only one mirror was usable which was difficult with 4 people trying to get ready in the morning. Very poor lighting overall and the room was rather dark even in the day hours. Pool was not open the three days we visited so we didn’t experience that amenity. We didn’t pay extra for the breakfast as there are many food options nearby for better prices.

We enjoyed our stay. All our questions were answered quickly and by friendly staff.

The location This property is in the middle of construction. Was moved rooms due to no air conditioning. The second room also had issues with air conditioning. The modern look of these rooms is nice although when in the bathroom the light will light up entire room. The over all lights in the room is very dark. The lady who ran breakfast was the only positive experience we had. She was very positive and loved her job and was very apologetic for our experience.

Very good

Location Bedding was horrible complained about bedding was told there was nothing they could do. Also the shower head water pressure was super low almost a drizzle explained that to them as well was told sorry nothing they could do. Construction was going on during my stay so when I attempted to leave the property I was blocked in by crew.

It looks like the hotel was closing and the smell was unpleasant

Disappointing

Location It was under renovation. There was no bar there was no pool and the price was over $200 for the night. Absolutely ridiculous.

Exceptional

Location was good in relation to where we needed to be. They were in the middle of a reno so I can't speak to much about the overall facility. Room was clean and a decent size and the walls are thick. The lighting wasn't great for getting ready (makeup, etc.) and the bathroom walls do not go to the ceiling so the privacy factor was greatly diminished when using the toilet and there were two of us in the room. The bed was a bit soft for our taste and the hvac unit was loud the first night.

The rooms were large quiet and clean. They were renovating the entire hotel and closed all the facilities with the exception of the fitness center. Even one of the elevators was closed and did not have stairs marked which is AGAINST FIRE CODE. There was loud construction all day. They plan on turning the water off from 1 to 3 pm the next 2 days! What more can they do to torture me!!! Oh yes, they didn’t fix the room safe for two days!!!! The staff are slow to process with an attitude that it’s not their problem since they get to go home to a house not being condemned. This must be rectified.

Bad

Just a really cool concept Nothing

Passable