Impressive Punta Cana

The hotel is impressively wonderful. Great meal options, a well-stocked fridge, and shows and activities every day. The entire staff is friendly. I can't wait to return and book another stay!

People that work there are hard workers, they are very attentive and kind. The quality of the food is nice, you always will find something that suits your paladar. The crew that welcomes you is amazing - they explain very well what the resort offers, how to get reservations and so on. The butler concept is indeed a really nice thing. The service at the beach, removing the stinky sargassum was awesome - I never saw so much efficiency in cleaning up the beach. The room is huge, a nice balcony and a silent AC was perfect. Be aware that the pillows are very chubby so you might have issues with your cervical area. I did. Cleaning team was very good - the room was tidy and plenty of towels when we arrived. Be sure to bring your own shampoo kit because there is none in the bathroom. The Michael Jackon show was impressive indeed! The performer and his team did an amazing job with little resources : the stage is not huge or fancy but the guy delivered a nice show. Drinks were delicious and the French 75 was our favorite. I felt Impressive Punta Cana might improve some areas: 1) Once in the buffet, you are dependable on the waitresses' service to get served with water and beverages. They have a weird system of not having tables marked by a number, so the waitress walks erratically between the tables to serve the drinks. If they had a pool of tables assigned to a specific waitress, it would be a lot easier to get served not at the end of your meal. Coffee in the morning is also served using this system and you have to"hunt" someone to pour in coffee. It is annoying The reserved restaurants at night: JAPANESE HIBACHI: the atmosphere is nice but be prepared to get out smelling like you were fried too: Clothes, hair, everything will be immersed in the smoke that comes from that hot grill. For my taste the food is way too salty. ITALIAN: so far the best one in my opinion. They have a selection of salads and snacks while you wait for your food choice. Service was attentive and the food was served in less than 30 minutes. THE GRILL: this one is the hardest to get a reservation so be aware that it takes at least 3 days until you get your reservation done. Be also aware that they are really slow : be prepared to wait more than 45 minutes to get your steak. The food was great and we decided to return the other night (8:30PM) but after 50 minutes of waiting, nothing had arrived so we decided to leave without the food. LOUD OUT MUSIC. I guess I will never understand why people on these resorts think that they should fill the air with loud music in order to get people enjoying their vacation time. Impressive Punta Cana is more like a family place so all that noise and loud music could be skipped in order to let the guests enjoy the ocean waves or even to listen to their own playlist with earbuds: that was impossible. I feel sorry for the workers there having to endure such loud music all the time around the pools. Our strategy: escaped to the beach far away to get some peace.

Mexican restaurant

And the employees were all very friendly. Rooms were cleaned every day if that is what you wanted. I was very impressed with the staff that cleaned up around the pool areas. Because some guests don't know how to clean up after themselves . I didn't like the fact that there was always someone walking around trying to sell activities... If there is something I would like to do. I'll come to you.

Jose de la Cruz Francisco castillo very good service

THEY CLEAN THE BEACH AND HAVE ENOUGH CHAIRS IN THE BEACH. THEY HAVE MANY DIFFERENT ACTIVITIES. THEY ALWAYS HAVE PEOPLE CLEANING THE SIDEWALKS AND THE GARDENS WERE GOOD CARING TOO. I APPRECIATE KIDN SUTFF. THE FOOD WAS GOOD AND PLENTY OPTIONS. THEY OFFER 2 KING SISE BED FOR A ROOM, BUT THEY JUST HAVE SMALL BEDS LIKE FULL SIZE, WICH I FEEL DISAPPOINT, BECAUSE TWO PEOPLE SLEEP TO TIGHT. THEY SHOULD SAY THE REAL SIZE OF THE BEDS. IF YOU GET A ROOM WITH ONLY ONE BED KING SIZE THEY GIVE YOU THAT, BUT THEY DONT HAVE THE SPACE FOR A ROOM WITH TWO KING SIZE BEDS. THE DOOR TO GO IN THE BATHROOM CAN'T BE FULLY OPEN.

Beautiful views, good restaurants, bars everywhere easy access to food and the beach

Beautiful place

Easy access to everything

Rooms Air conditioning didn’t work properly, I saw roaches in restaurant table, rooms smell like humid and sew water, some food was rotten stinks everywhere the be beach has a lot of see grass

my daughter enjoyed the pools. The resort was disappointing overall. Very few staff members spoke English, making communication difficult throughout the stay. The facilities are old and in need of significant upgrades. The beach was poorly maintained, with litter visible in many areas. The food was one of the biggest disappointments. While the buffet offered a large selection, the quality was poor, hygiene standards were questionable, and vegetarian options were very limited. The restaurants were no better, with limited menus and disappointing food quality. Customer service across the resort was poor and often unhelpful. The resort is also extremely large and very crowded, which made getting around and accessing services frustrating at times. Overall, this was not the quality of resort experience I expected and I would not return.

The rooms were nice and staff was attentive Very Aggressive Time share or they call it travel program salesman who you get connected with as you enter hotel and they make it sound as if you are going on a tour of the property and amenities the next day, turns out the one hour easily turns in to 5 or 6 hours with different salesman which appears to me to try and wear you down. They wouldn’t take No for answer and if you were firm, the head one acted like he was offended It was so bad I was ready to check out and leave. I think Booking should post warnings as the sales tactics are very deceptive in my opinion

Nice place Staff sometimes

It’s quiet and cozy The smell on the property and that you have to make reservations to eat at certain restaurants

Location Heritage is a vacation company which takes the first time customers and try to convince them to be part of them with a really expensive membership. They took 4 hours of our stay. They were annoying. This company presented fake numbers information. They must not be inside the hotel.

The location and price. Miguelina at the spa was amazing, best massage I’ve ever had and the staff at the bar were super nice, Tomas! The food. Could be better. A lot was cold and unappealing. Waited a lot for the staff to bring me ice for my water and coffee or soda.

Very beautiful Impressive didn’t fix our ac and it was super hot on our stay. It was horrible and hot.

Poor WiFi connection in the room. Air conditioning doesn’t work good

Todo muy limpio, personal super amable Las reservas y trato de algunos en los restaurantes no fueron de lo mejor

Air conditioning wasn’t that good plus bed/mattress wasn’t comfortable