Hotel Playa Encantada

We had a spacious "junior suite," and it was very comfortable, with a huge bed, a sofa, TV with all sorts of channels, a mini fridge, a safe for valuables, an ironing board and iron, hair dryer, microwave and coffee maker. The ADO bus station is across the street, and the OXXO convenience store onlly a block away. It is only a few blocks away from the main entrance to the malecon of Playa del Carmen. The swimming pool is very nice. The neighborhood is quiet. The shower was very large. We spent two nights there and enjoyed our stay.

La alberca Se tardaron en darnos la clave de internet

The proximity to the ADO terminal is so convenient The room we stayed had slippery tiles on the bathroom that can be a hazard when bathing

Good location, clean and spacious room and friendly staff. The swimming pool was in the shade in the afternoon so it was perfect for us. Originally we'd booked a standard apartment but it didn't have AC in the living room so we asked to be moved to a double room instead as there was no point having a living room which we would not use. I didn't like the fact that the description of the Standard Apartment didn't state that there was no AC in the living room, only in the bedroom. I wouldn't have booked it if I'd known because I prefer having AC in the living room because of the summer heat in Playa del Carmen.

Clean, good A/C, confortable & close to ADO Nothing I disliked

Very good location, it was cleaned every day and the staff was helpful.

the extreme noise every night from large buses being washed with motors running in the neighboring lot made sleep difficult

Great location. Walkable to everything. Rooms are super clean and spacious. WiFi is painfully slow. It’s faster to hotspot your phone to your other devices.

spacious apt. Nice clean pool. Literally 2 minutes walk to ADO stn to Cancun

I picked the location near the bus station so I did not have to move my bags too far. This was obviously convenient but the street turned out to be a bit noisy at nights. Hotel staff were all helpful. I liked the pool area. All clean in the room. Would prefer slightly softer pillows, but that is obviously my preference. Curtains not very thick so got a lot of light coming in at night. Also single glazed windows mean you can hear noisy cars and people in the street below.

Convenient, quiet, and good for a budget. Next to the bus station but not too loud after dark. A good point between the beach and the main streets. It has an elevator and the room was spacious The towels were fraying and the sheets weren’t fitted properly to the bed.

Low Water pressure in shower. Small pool with very cold water. Night guard isn't very friendly...

Close to ADO station No water and maybe not as clean as I like.

Everything very good

Bed and room was comfortable. Noisy. Would be great to have hooks on the back of the bathroom door.

Exceptional

We stayed at this hotel for 3 weeks. Daily housekeeping was satisfactory. The room could have used a thorough deep cleaning mid way through the stay. We booked this hotel when the room price was on sale and so it was a good value for what we paid. The new regular room rates for winter 2025/6 are too high for what you get and so we won’t book at this hotel for next winter. Hotel is beside a bus station. Buses park immediately beside the hotel with motors running until well after midnight, sometimes later. We sometimes had up to 5 buses with loud motors running immediately outside our door and it was noisy. Bring ear plugs. This is not the fault of the hotel and the hotel probably doesn’t have any control over this.

Spacious, clean room. Relatively quiet. Large bathroom, lot of space to your toiletries and magnifying mirror. Shampoo was provided. Big shower with hot water. Comfy beds. Friendly staff. Pool looked nice, did not try though. Excellent location next to ADO Alterna. Lovely cafe around the corner to have healthy breakfast. Wi-Fi was fast. Good a/c and fan. Fridge. Elevator. Pillows were really too thick and hard. Room did not smell nice. Old couch. No luggage rack. The view: windows overlooking a busy street.

Bathroom sink sprayed water all over, toilet did not fill and flush properly, beds hard as a rock, window wouldn’t lock, no hot water several mornings, shower missing a lot of tiles, couch in poor condition.

Great location if you are travelling by ADO buses - right across the road from the terminal. Walking distance to the beach, Quinta avenida, several restaurants, Walmart, and another big supermarket. Gd taco stall right across the road for cheap eats. Very friendly staff who mostly spoke gd English or we managed with Google translate. Great cafe next door that does fabulous breakfasts and healthy drinks etc. Open 8.30 ‐ 2pm. The pool felt chilly when I first arrived, but a few days later, it was warm enough for me to go in - I hate cold water! The room was huge and very clean but the sofa bed and curtains etc were very old and tired. Small fridge was useful to keep drinks cold and there is a free water station down in the reception area. Also, coffee, but I didn't use that as I don't drink coffee. It's not the cheapest place to stay but a bit of luxury for me after backpacking around Belize for 3 weeks. Very quiet at night and not much noise from neighbouring rooms either. Nothing!