City Express by Marriott Pooler Savannah Airport

Exceptional

Stayed there when it was Best Western Premier Nothing....

I love how easy it was to get off and on 95. Also the staff were so helpful in making sure we had coffee and other essentials . However the hotel was undergoing a switch over to Marriott. and things were a little off. Like the pool was being closed for repairs. We could'nt get a room on first floor. but it worked out fine. There is a elevator and cart to aid a smooth check- in for anyone with mobility issues. Over all it was very pleasant. I would do it again.

the first room I had smelled like urine but I was given another room and it was better, I did not like the 100.00 hold they placed on my card.

The room was clean and the property was well maintained. It was close to Savannah and Tybee but affordable since there was about a 20 minute drive. Lots of shopping nearby and restaurants. We felt very safe in and around the property.

Very good

What really stood out was how the team went above and beyond to ensure our check-in process was smooth and that our entire stay was comfortable and enjoyable. Their attention to customer service made a great impression on us. We would definitely stay here again when visiting the area and highly recommend this hotel to anyone looking for a clean, comfortable, and friendly place to stay. Thank you to the staff for making our visit such a pleasant one!

0 Changed the name never told us, said they had a room when we arrived at 11pm and the room they gave us was dirty name unmade.

Changed the name never told us, said they had a room when we arrived at 11pm and the room they gave us was dirty name unmade.

First the pool. Not so good. It was very dirty and we found a couple large roaches and a large centipede. The door to get into the pool was broken. The elevator was questionable and didn’t smell very clean. The stairwell was worse. Just felt very dirty the entire time. Ice machine did not work on floors 2 or 3. Overall not what I expect from a Marriott. It is my understanding they just acquired the property. So maybe in time it’ll improve. The front desk girl was very helpful and friendly. No complaints about the staff.

That after I checked out and was home for a week they charged my card for no reason and still haven't refunded my money.

Superb

Exceptional

Room was big and clean That after I checked out and was home for a week they charged my card for no reason and still haven't refunded my money.

Exceptional

The location was good the room was okay but the rest of the building was terrible, there was not enough food out during breakfast for all the guests, there was no AC in the lobby or hallways amd the pool was falling apart. Then they made you put a card on file for incidentals and then double charged everyone for the rooms they still owe me $433.00!

the rest of the building was terrible, there was not enough food out during breakfast for all the guests, there was no AC in the lobby or hallways amd the pool was falling apart. Then they made you put a card on file for incidentals and then double charged everyone for the rooms they still owe me $433.00!

Pleasant

Superb

We showed up late they had changed our room type. We didn’t have enough pillows. It seemed very run down for being “newly renovated”