Quality Inn Port Arthur – Nederland

It was ok, housekeeping came to at 7am, the bathroom need some update and the room was not bid enough for a king room, tv was too snall

Good

Everything nice

​The breakfast is an actual health hazard. They served packaged pastries that were expired by two months. We complained every single day, and they pretended to throw them away in front of us, only to put the exact same expired items back out the very next morning. A complete joke and extremely dishonest. ​On top of that, hygiene is completely nonexistent. My mother-in-law walked on the room's brown carpet in white socks for just a few minutes, and they turned pitch black from the deep dirt and filth. We understand that for a budget price you don't expect luxury, but this is not just "budget"—it is a total lack of respect, cleanliness, and basic sanitation. Do not stay here under any circumstances.

​The breakfast is an actual health hazard. They served packaged pastries that were expired by two months. We complained every single day, and they pretended to throw them away in front of us, only to put the exact same expired items back out the very next morning. A complete joke and extremely dishonest. ​On top of that, hygiene is completely nonexistent. My mother-in-law walked on the room's brown carpet in white socks for just a few minutes, and they turned pitch black from the deep dirt and filth. We understand that for a budget price you don't expect luxury, but this is not just "budget"—it is a total lack of respect, cleanliness, and basic sanitation. Do not stay here under any circumstances.

Didn’t eat breakfast

The bed was comfortable. Location good. Very run down. Hair left in bath tub. Molding came off floor when suitcase was rolled over. Air conditioner cooled well but was noisy. They set breakfast time from 5 am to 8 am to accommodate refineries workers staying there. Way too early for a tired traveler. Also there was discoloring on the ceiling that resembled mold. I reported it to the front desk clerk when we checked out.

Ot was nice clean breakfast was good. They came around early to do house keeping had to get towels at the front desk they did not put them in the room.

The staff

Al says nice to stay

N/A Putting a deposit when I got there, when I had already paid by card

Nice stay, staff very helpful. Would definitely choose here again

It was a bug in my bed and I had to clean up my own bed

Comfortable rooms & polite & friendly staff.

Clean room & polite staff.

I've stayed in lots of motels over the years, and this was the most disappointing of them all. The room and bed were malodorous, the furniture stained, the fixtures shabby and in poor repair, the tub was grungy and rust stained, and the toilet flush was weak, clogging twice in one overnight stay. But my biggest complaint is with management: we had booked a four night stay, but during the first night there we experienced a family emergency that meant we had to cut our stay in the area short. When I explained this to the front desk staff the next morning I was told that they could not alter the original booking on site, but needed authorization from Expedia. I reached out Expedia online and they contacted the property, only to be told that "only the property manager could alter the booking" and they were not on the property. So I ended up paying for three nights for an empty, poor quality motel room, all because none of the property staff was willing to take responsibility for trying to work with me to resolve this issue. I will never stay in another Quality Inn, and I don't recommend that anyone else do either.

Nothing

Comfortable clean rooms. With polite, courteous staff.

Clean comfortable room & polite, courteous staff. Highly recommended.

The Breakfast was very bad and the towel on the room too I don’t recommend this hotel