Hotel Santa Fe

Me encantaron las instalaciones, los cuartos y en general el hotel estaban muy limpios. Creo que la ubicación es excelente, todo queda caminando. El personal del hotel nos recibió con mucha amabilidad y el trato fue bueno a lo largo de toda la estancia.

Style Rundown

The views of the ocean, size if the room, food and pool. Lack of WiFi and electrical problems for 2 days.

I can't recommend this lovely place enough. The location is amazing, the pool is so beautiful, shaded by big trees. There's a family pool and an adults-only pool. The restaurant is great with wonderful views and the staff are so very kind.

The staff at the hotel were super sweet, even when I struggled with my Spanish, they were helpful. When we were there power went out throughout and when we called to get and ETA on work, they were reassuring and directed us toward the candles in the room. The view from our front door included stairs and the lower family pool. But really the landscaping for this place was just gorgeous and we were grateful for that. Only minor nuisance, the shower handles take a lot of turning before water comes out and the tile floor is very unattractive. It should be white or off cream but really just looks blackish brown. And lastly, the bathroom was incredibly hot while the rest of the room was cold due to the AC. Not sure how to explain that. It was like walking into two different climates every time we opened the bathroom door. Ohh and before I forget, maybe I am new to using Booking.com but I really hated the fact that I booked this in August of 2025, thought it was paid for only to find that it was just a confirmation and NOT a paid for reservation. For people who budget, that makes a huge difference.

The staff was incredible, restaurant staff Lupita, Marta and Alberto are so sweet. And Hotel staff Jose and Salvador helped us so much, everyone took amazing care of my mom and I. The location couldn’t be better. We had a hard time leaving! Construction happening but they were respectful about the time of day they worked.

They are renovating a lot at the moment. I couldn't use the hotel parking lot because it was closed. I had to park my car in the street what is not always a good idea in Mexico.

Beds were a little small, water pressure in shower was low. The pool showers had better pressure Staff was nice but the hotel lost some of family vibe it used to have in our previous stays It just had more business vibe. I understand policies about eating in common areas to not take business from restaurants but eating chips or cocos we have left over and enjoy in pool area instead of room Having both pools available would be nice Adding a jacuzzi and fitnesss center would be great I tried to order 2 shrimp and 1 fish taco but restaurant would not accommodate even though cost was the same. That said we like the hotel just want more family vibe Also tried to reserve big suite for 4 people. But said only for 2. Staff did say they are starting to accomoddate personal request like that

The property needs a total Reno All outdated

I loved the traditional Mexican style of the decor, Top notch bedding, The restaurant was very good, and the staff were so friendly and attentive. Thank you José for all your help! It’s quite pricey for a traditional older Mexican style hotel.

One of the best features was the size of the room, which was very large. We also liked the terrace and pool area, which had a great view of the ocean and was a great place to watch sunsets. We appreciated that they had an "adults only" pool. The beach right in front of the hotel was too rough for swimming comfortably, but we could walk 10 minutes north along the beach to find good swimming areas with beach chairs and umbrellas for 200 pesos for the day. The hotel's location was in the quiet part of town, but close to several good restaurants. Nothing to mention.

The beds

We enjoyed the view of the Pacific, the colonial structure, the staff, the guests, the entire experience! Nothing

It's well located and clean, staff is very friendly, especially Miguel Angel, the waiter at the pool. The pool and the dining area has a lovely view to the ocean, great to spend the afternoon and watch the sunset. We didn't have our room cleaning, but the staff sent water, more soap and fresh towels right away.

Breakfast. The coffee was mediocre and the bread was stale.

Staff was super helpful and attentive. Terrific bed and bedding. The room furnishing and bathroom were old. They needed to be updated. Lighting was very poor.

Maybe the only thing that didn't like is that it doesn't have an elevator for elderly people.

Great location and service. Very charming. Renovations underway. It’s dated, but clean and beds / bedding very good. They are undergoing renovations so will be improved. The pools were great and lots of seating !

Can't think of anything.

we very much enjoyed our stay at Santa Fe. Its location is perfect—on the beach, close to many restaurants, but off on a side street so it’s quiet and peaceful. we would like to make a special note about the staff, in particular Criselda and Iberth. Throughout the stay they were helpful and nice. Pleasant staff like them made our stay even more enjoyable. Adding fresh fruit to the continental breakfast would be welcome!