whala!bavaro

El personal muy amable y siempre predispuestos a ayudar. Las fotos son mucho más de lo que realmente es el hotel, el lavabo tenía fuga y caía todo al suelo, lo reportamos y no hicieron nada. La ducha se salió de la pared, el mantenimiento en general de las instalaciones pésimas. La salida al balcón no se cerraba bien y se entraban mosquitos que nos picaron toda la estadía. Muy bullicioso, pasaban con música muy alta en las piscinas. En el restaurante no tenían suficientes platos para servirse. La mesa del balcón tenía cenizas desde que llegamos y no las limpiaron ninguno de los días, la limpieza tampoco fue la ideal.

The food was amazing really good taste The salty water in the shower. The hard pillow in the bed and the smell in the elevator.the alcohol drinks is low quality.

Can’t seem to say nothing good about it unfortunately. It was not clean. Food not good. Staff was rude and unprofessional. Will not stay again.

Everything The salt water to shower

the power when out twice in 5bdays

Our bathroom had a leaky ceiling, towel rack was falling off the wall and patio door didn’t lock. Told front desk but no one came

Food was so bad. Drinks were to weak.

Good food & Cozy

Everything

Nothing The entire room was dirty and full of roaches. There was no water for the property for a whole day, non to bathe or flush the bathroom. The bathroom have an unpleasant smell coming from the pipes and the water from the facets were all salty as well as the pool. I am also supposed to receive a refund from the property for 2 nights stay which I signed to and I am yet to get a response. Everytime I try to call there the phone rings without an answer. Their customer service is awful. I need my refund now!

Brenda the bartender.

I would like to express my disappointment regarding my recent stay. My check-in time was scheduled for 3:00 PM; however, upon my arrival at 9:00 PM, my room was still not ready. After a long journey, I was extremely tired and had to wait nearly an additional hour before the room was prepared. Upon entering the room, I noticed an unpleasant odor. Additionally, housekeeping had left behind a dirty cleaning towel on the table, which emitted a very strong and unpleasant smell. This reflects a lack of attention to cleanliness and detail. As someone with over 20 years of experience in the hospitality industry, I find this level of service and management to be highly unsatisfactory. I hope this feedback is taken seriously and used to improve future guest experiences.

I like everything about the property, the stuff were amazing. I wanted to stay longer but they didn’t have room available. Only the traffic in the entrance sometime there is traffic and the entrance it’s tight you can’t turn.

Food is decent and the bars and pool areas are nice. Some rooms are very outdated and in need of an urgent renovation, broken bathroom and squiky mattress, very old furniture in our room.

I have traveled all over the Caribbean, all over the world, and am very well-versed in what a 4-star resort/hotel is supposed to be like. This was at best, 2.5 stars. Dirty room and resort. Rude staff. Dirty buffet area. Not a beachfront as promised. Etc.

nothing it was a horrible the food the room not clean the bathroom very old everything

Ask for a problem with the TV to be fixed, they said will send somebody, never show up. Have to pay extra $140. Because the reservation was only for one person despite I made for two.

Ok location Dirty, no pillows, loud, moldy, no outlets, flies in food, dirty pools,

They don't have parking. Security finds you parking on the street and sidewalk. We decided to check out early because we had a long drive to Santo Domingo and we had to make a stop in the town of Higuey. When we went to get our car it was blocked off, we couldn't get out. We were very upset. They don't have a system or communication with the guest and front desk in case of such an incident. All they have to do is get your number and car information, and send you a text, also ask you when are you checking out so they can prevent and plan ahead. It's my only complain. It's an easy fix btw. I hope management learns from this mistake.

There were no available pool towels so we couldn’t use the pool. My son got food poisoning. Don’t bring a car as parking is scarce. Toilet didn’t work. The bathrooms in the room are ran down and need to be updated. The area is sketchy and doesn’t look safe to walk around. To access the beach, you need to leave the hotel and enter through another one.