MainStay Suites Raleigh - Cary

We liked the location to the proximity of where we needed to be. We also liked the price. The cleanliness of the room was not up to Parr. When we checked in the first thing that I checked was the air filters on the air-conditioning unit and they were so compact with dust that I personally clean them in the bathtub. Then I found that the bathtub drain did not drain properly. We did not have enough towels or any extra toilet paper so we had to go to the front desk and get them. Also, there was not an ice machine that was easily available.

The AC and kitchenette Get a new luggage cart! There were only two and one of them (the one I used) was broken. Housekeeping and maintenance needs to do a better job-having a clogged shit-filled toilet for the next customer is unsanitary & just disgusting. I didn’t find out about the toilet until I had unpacked everything, maintenance leaves at 3-4pm and is gone for the weekend so they put me in a new room and it took me another hour to switch rooms with the broken luggage cart. Housekeeping didn’t come at all during my stay there.

Good

nice work area the chair was broke. and the light bulb was missibg.

the chair was broke. and the light bulb was missibg.

Travelers Beware!!! I booked a room with two double beds through my Expedia app. The property gave me a room with one (single) bed and a couch that was so filthy and full of brown stains my dog would not sleep on it. The pictures of the rooms on the internet are not actually what the rooms look like. I told the man at the front I booked a room with double beds. He claimed that was the last room available. I told him since they did not deliver on the correct room I booked there would be no other choice but to cancel my reservation and I wanted a refund. The Expedia associate also got the managers email and told mainstays to refund my money. So the next day when the manager got back instead of refunding me, she debited more money from my account!! Yet mainstays still does not believe they are in the wrong even telling Expedia they offered me another room, which is a lie. Not only is this property (employees) dishonest, it is very nasty! There were roaches crawling all over the ground and walls of the entrance. Do not waste your time and money on this property!!!

Room had a strong smell of mold, coming from the air conditioner.

Good value for money, good location and very spacious rooms. 24/7 reception Room had a strong smell of mold, coming from the air conditioner.

Very unsanitary!! Left over food in the freezer, dirty dishes were in the dishwasher, used box of tissue in the bathroom, molded shower curtain and, pubic hairs in the shower!!!!

The price for three nights was decent and they accommodate me for an early arrival and the staff was very helpful. The room appears to be cleaned but found left over food by bedside and a dead roach in bathroom and there was no pots or pans to use the stove.

We booked this last minute and honestly didn't think it was going to be that great. I was totally surprised. Hotel was in good condition, clean and the staff were very friendly. It wasn't on a main road so it was quiet. Definitely would stay there again.

Spacious Quiet Private Not a busy location Room 101 Dishwasher broken Bed wasn’t very comfortable

Staff very professional The bathroom and floors were not 100 percent clean

The room was smell awful. There was food in the corner behind the door. There was black stuff in the corner of the bathroom floor. It had bugs

Exceptional

Passable

Room was clean.

Location Toilet was kind of not flushing

Passable

Check in and the cleanness.