Extended Stay America Suites Sacramento White Rock Rd

Bad

I truly want my money back.

Superb

Exceptional

The room was clean but the breakfast was ok

Superb

Superb

It was a clean decent room. Staff was attentive and polite. I didn’t like the people that was around the property. I couldn’t tell if they were occupying rooms or just hanging out, however I did feel safe.

I DID NOT EXPECT MUCH EXTRA.

Exceptional

Good hotel and pricing Nothing

IT WAS QUICK. I DID NOT EXPECT MUCH EXTRA.

Bad

Noisy, no shampoo, mattress not comfortable, weak shower head, bathtub not clean, noisy AC…,,

Staff is poor no communication ripped me off.. kicked me out I didn’t stay that night

The room was not clean very well , i only stayed in it for 6 hours and killed 4 baby roaches. The back of the toilet had balls of hair where they didn’t clean it for a few days.

Rooms were as advertised with stove and fridge/microwave in good working out. Room waa clean and well-maintained. Parking area in good shape though bit dirtier, but to be expected for area near freeway. Good walking distance to food options. Staff was friendly and competent and courteous. James was especially helpful with my one night extension, deposit receipt refund requests and helping me recover a forgotten item.

My husband and I stayed here for a quick visit. While the hotel is relatively decent and well-located, I noticed an unpleasant smell when we first entered the lobby. On the day we checked out, we also saw a roach in the wall outlet in the bathroom. Other than that, everything seemed to be satisfactory for what we paid.

Everything

The two staff members I had interactions with for check-in and check-out/cancellation we kind and pleasant but let me tell you the condition of the property and the rooms were horrendous, unsanitary, crumbling and had roaches. I was done when I seen the roaches in the middle of the day. Huge and just unbothered roaming around. The one time I don’t check yelp this is what happens. Avoid at all cost!