Staybridge Suites Rapid City - Rushmore by IHG

Exceptional

Very clean. Great pool and hot tub

Room was clean and updated. Carpet in room has a lot of waves/coming up; which wasn’t great. The bedding for the pullout sold bed looked like it might not have been washed. Breakfast was good!

Exceptional

Our second time there. Perfect suites for the two of us plus our lab and golden retriever. The only noticeable issue was carpet pulling up from hallway and stairs, and flooring in our bathroom starting to buckle.

Great breakfast, clean, lots of parking, great patio!

Rooms were top notch.Breakfast was very good every day.Easy to access and plenty of parking

Enjoyed every bit of it. Room was large and everything in place

The property was clean and the staff was friendly and helpful.

Exceptional

Exceptional

Superb

Kitchenette and large space. N/A

The space and the cleanliness.

Our room was clean. We had maid service every day. We loved the morning breakfast. One wish would starting the breakfast at 6 instead of 6:30, because my husband is an early riser.

We loved the happy hour/breakfast staff. They were incredibly kind, thoughtful and did a wonderful job. ******* Negative parts: We had bugs in our room both dead and living. When mentioned to the desk, we were asked if we had pictures which we did and were shown. The response then was on, sorry. We went to the desk at one time during the morning of our checkout and the young lady cared more about taking a sip of her coffee than helping us. We also (prior to discovering the bug issue), went online and booked a second night and received a a phone call about an hour and a half later with a message that said that they were booked and have been, they dont have a room for us, they dont know how this happened and will call the third part booking app to talk to them. I called later after receiving the message and spoke to someone and they had to call the hotel who hadn't called in (hours later) and then daid they were on the phone then calling.

The room was very spacious. Everything is modern and very clean. The facilities really are exceptional. Staff went out of their way to help. Nothing. It was really a great stay.

Great breakfast and clean facilities

Nice clean room! Would stay there again.

The beds definitely need to be replaced. We had three nights at the hotel and beds in our room were not comfortable. For the price we paid for this hotel, my family actually would've been happier at the Comfort Inn for ~$30-40 a night cheaper. We booked this hotel expecting it to be nicer and willing to pay a little more. The carpets need a serious cleaning throughout the hotel and beds were not comfortable. We had an issue and the manager moved us to another room. The new room seemed better for our issue but we were just never ever to get comfortable here. The coach mattress is very thin so not a lot of support. Our kids were uncomfortable sleeping on it. We did love that the hotel has complimentary laundry. That was helpful and for the most part, hotel was clean. Hard to believe the hotel is about a decade old as we watched this hotel be built when we lived in Rapid. This property is okay, we'll choose to stay somewhere else next time. So hard to be on vacation and barely get any rest. For my family, this place was not comfortable.