Element by Marriott Reno Experience District

Our room was perfect, staff super friendly and helpful and gave us a complimentary 1 pm late check out. The free breakfast had absolutely everything you need and the breakfast area was large and very clean. We will definitely stay there again!

The only reason I didn't give a perfect score relates to a few minor maintenance issues in the bathroom. The bathroom door creaked and could benefit from some attention, and the shower door did not close completely, which caused some water to leak onto the floor and required us to use more towels than usual. Additionally, the shower area could be improved with a few hooks or holders for hand towels and toiletries. While these were relatively minor concerns, they did not significantly impact our stay. We enjoyed our experience overall and would definitely consider staying here again in the future.

We stayed in an executive suite, which was comfortable and well maintained, though slightly smaller than I had expected. Our room faced the road, so there was some street noise. What stood out most was the staff. Everyone made a genuine effort to be welcoming, courteous, and helpful throughout our stay. Overall, we had a very positive experience and would definitely stay here again when visiting Reno.

Excellent all around!! Great walking area.

Convient location, and good free breakfast. Also, the evening bar with a limited food menu was a nice touch. I'll stay again, and next time bring by two dogs. The property is excellent for dog owners wanting to travel with their Pups.

This is an excellent hotel. Breakfast is included (full breakfast, not a continental one). The only negative is paying $50 to park on the property which seems unnecessary since there was a lot of available parking.

Very clean and staff attentive.

Maintained

The IT servers were down. There was no TV entertainment and no phones working.

The only downsides were finding hair from a previous guest in the shower and discovering that the pool was unavailable, apparently due to renovations. I wasn’t able to find any signage or notice about the closure, so a little more communication would have been appreciated. It was a bit loud as well due to the major street it sits on. Additionally, the shower door didn’t close all the way so I had to deal with puddles of water each time I used it. Overall, despite those issues, it was a comfortable stay and I would consider staying here again.

Very new and modern. Cozy beds. Great breakfast. AC loud at night. Took awhile to get to sleep.

Surprisingly great hotel. Really enjoyed the stay and breakfast!

This was the perfect hotel. The only thing is that the front desk controlled the air but you could call and ask them to turn it down and they did. Love this hotel I will be back

One minor thing to improve is the sound insulation. The room next door kept opening and closing the door at midnight, and the motorcycle roaring at night, we all heard clearly and hard to sleep.

Only the staff No restaurant, no housekeeping came, no bathrobes or slippers, no q tips or cotton balls, no bath soap, no bottled water, pool under construction …

The pool at the hotel was not working. But they partnered with the Apartments next to it and although it wasn’t as convenient it was nice and the staff at both properties were helpful. Great location for food.

Huge room with kitchenette, friendly staff, very clean

There was an employee named Blanca who was the highlight of our stay, as well as the two male front desk employees (I don’t remember their names), but they demonstrated the utmost professionalism and service ever! The staff is friendly, helpful and the premises were in pristine condition. Definitely staying here again!

The staff at the front desk are friendly and the room was clean with comfy bed and sheets. The biggest reason for negative review stars is that Marriott charged $120 for pet fee that I wasn’t expecting. No one charges that much. My bill for one night, arrival around 6:00 pm and check out the next day around 10:00 am was over $335.57. That’s ridiculous for a 16 hour stay, which isn’t even a full day! It doesn’t cost that much more to clean for a dog to stay. This experience has turned me off of Marriott even though I am already a Bonvoy member. Breakfast was terrible. Pancakes with blueberries and they were very soggy. Also, the egg frittatas seemed old and dry. This hotel needs a waffle machine.

This is a new property and the lobby area and parking garage are shiny and fresh. Our room, however, had a musty smell that they tried to cover up with a strong perfume or air freshener spray. I would say that this was the worst Element we have stayed at (compared to two others). It was fine but not amazing like the other ones.