Candlewood Suites Richmond Airport by IHG

Overall stay was good, suite was nice and roomy.

Very good

The kitchen was nice - full sized fridge, sink, dishwasher, dish soap, paper towels, and a small stove. The bathroom was large because we were put in an accessible room, but the tub wasn’t super clean and the water pressure wasn’t good. There are laundry facilities for free and a fitness center and patio with grill, but we didn’t use any of that. It’s a good central location to most everything and the rate was good. Parking was always easy.

Staff I had mold in the bathroom and on the wall

Location near the airport. Facilities are starting to get run down. One of our cabinet doors was missing, and there was mold in the shower.

Only problem I had was the blakckout curtains in my room did not close. I feel like that could potentially cause a problem for future guests especially being on the bottom floor on the backside of the building.

They cancelled the reservsyion on the day we were supposed to check in because they over booked

Terrible just terrible every hotel was booked full as well and I had a lot of trouble finding a room due to the Richmond races

quit and friendly

I’ve never stayed in a place like this. From the moment I arrived, the front desk staff had a nasty, unprofessional attitude! The room was poorly cleaned, the bathroom was dirty, and the kitchen was a disaster! I do not recommend this hotel; there were dogs all over the hallway and construction workers living there who were talking loudly—it was terrible.

Staff unfriendly. Bearly acknowledge client. It was gross someone must have vomited at entrance of the elevator. Ot was not clean properly the smell linger it was awful. The lobby had water linkage from the ceiling and the staff was inform her response was uhhhmmm. Terrible place over all.

Passable

Very good

There was a lot of trash around the property, cigarette butts, etc. - we were there 3 weeks and I think only once the trash can in the dog waste area was emptied. The room we stayed in was in rough shape - had a musty mildew smell to it, and the area between the carpet and hard surfaced flooring didn't have a strip so there was a carpet nail I hurt myself on. Room key cards constantly demagnetized as well - they need to sort that out).

Loved my stay here as always. See you next time

This was strictly an overnight to catch a very early morning flight. It was very convenient to the airport, but only moderately convenient to restaurants. Especially liked the fridge with ice maker - excellent touch! Parking. Had to park in back and walk to the back door in the dark. Not comfortable.

The hotel was hot as soon as we walked in the door (middle of summer). I noticed a dead bug on the counter when checking in, but didn't think much of it until we got to our room on the 4th floor where there was a large cockroach walking on our pillow and up the wall. The front desk did not seem surprised and offered to put us in another room which was right next door to our current room. We had to find another hotel after being out for 16 hours and driving an extra hour to get to the hotel at 11pm. The hotel could not offer us anything for the inconvenience since we booked through a 3rd party. Needless to say we were not happy campers.

The shower had mildew and there was a clump of hair on the wall of the shower. The pull out bed had no sheets or blankets or pillows no place in the room. The AC had a horrible oder it was cigarette smoke mildew. I was very disappointed in the cleanliness. The staff at the front desk was great.It was nice to talk with them to get bedding but the room was not clean and the counters were not wiped down the TV did not work in the sitting area and there was 1 remote but 2 tv's I will never stay there again.

It was clean Nothing

Always great The toilet seat was very loose but everything else was great.