Quality Inn Rochester West

Staff was good

Not much No shower curtain. No shower knob. No discount when i needed to move rooms for the above issues

Old hotel. Clean enough but could seemed a bit grimy. Staff was considerate and helpful. Location is not appealing.

No

Elevator was down I had to walk to the 4th floor

Enjoyed one night stay at the Quality Suites.

Pleasant

The breakfast was good with quite a few choices. We were only there over night, but found the hotel quite nice and reasonably priced.

The location Couldn’t sleep it was loud all night

Housekeeping was every two weeks, if you wanted clean sheets you had to bring dirty sheets to front desk for trade it and you had to make beds. Clean towels were available when you brought dirty towels for exchange at main desk. Beds were not firm at all. I think they were used. If breakfast was supplied, we were never told about it. I left with 5 nights remaining on my paid reservation but they would not refund any money. I wouldn’t recommend that place to my worst enemy.

Exceptional

Bumpy Elevator

Very poor

better ventilation in the rooms. The bathroom had no vents and was stuffy

We have stayed this motel 4 times. It is very inexpensive but provide us with a comfortable and clean room. The breakfast is very basic and sufficient for us. If you want fancy with a big breakfast, go elsewhere. If you want reasonably priced that provides your basic needs, then this is a good place.

Comfortable rooms. Old building greatly in need of renovation & updates.

Pleasant

My husband had to take a quick trip as his father passed away recently. After a very long day of making funeral plans he checked in to the hotel only to be put into a room that had large holes in ceiling with leaky pipes. Exhausted from the day he stayed the night. He checked out in the morning and ask the receptionist if they knew of the hole in the ceiling and they said yes. So somehow this hotel thought it was appropriate to put someone in that room. He was suppose to stay two nights, he checked out early. We aren’t familiar with Rochester and the area of this hotel is also very bad. The hotel and hotels.com refused a full refund. This is the first time I’ve had an issue with hotels.com and it’s appalling they were unreasonable with us after choosing to be affiliated with such a terrible hotel. Would never stay here again.

Front desk guy was very understanding and helpful

Relatively clean..a bit old in general but you get what u pay for.. Breakfast was lacking..waffles were good but bagels were mini sized. Seems not be in a very nice neighborhood..I would not walk around after dark.