Motel 6 Rochester, NY - Airport

This was, without question, one of the worst hotel experiences I have ever had. The property is completely uninhabitable and shockingly filthy. The walls, floors, bathtub, and toilet were all covered in grime. The toilet didn’t even flush properly. I wouldn’t bathe my dog in that shower—let alone myself. The electrical outlets are not only dirty but clearly unsafe and a serious fire hazard. The towels were stained and unacceptable. Nothing about this place resembles the photos shown online—those images are completely misleading and do not reflect the current condition at all. The staff only made the situation worse. They were rude and unhelpful from the start. To top it off, there was a cat walking across the front desk during check-in. I understand “pet-friendly,” but this was completely inappropriate and unprofessional. The first room I was given looked like it was under construction—bathroom fixtures were broken, and tools were scattered everywhere. When I complained, they moved me to another room, which was just as filthy and unacceptable. This place should honestly be reported to the health department and shut down. I would never recommend this hotel to anyone. Save yourself the frustration, disgust, and potential safety risks—DO NOT WASTE YOUR TIME OR MONEY HERE

Todo

Liked the comp toothbrush. And razor

The bed was worn out an sqeaky, a misty scent gripplef my nose upon entering the room, and it never left. Plus someone kept knocking on my door for the sale of candy.....crazy.

The room had hair in the bed and so we asked for a new room. The next room had a half used bar of soap in the shower. I don’t think the rooms are being cleaned properly.

Good

TV remote wasn’t working. Notice on screen said to contact front desk if not working. They sent someone up who was eating a snack from a bag. Very unprofessional. They told me people steel the TV remotes so they don’t work and left. I called back to the front desk and they told me they would someone else up, but never did. I went out the next day and when I came back , my key card didn’t work. I went to the front desk and they acted like that was a normal occurrence and reprogrammed it. I saw them do this for a few other people. Just a sad situation.

Clean beds

The rooms were clean ,and the staff were friendly.

Nothing It was disgusting and they refused to give me a refund.

My stay was horrible!!! Not enough amenities, but what shook me up and disgusted me was a roach crawling on me while I was in bed. Took a closer look behind bed, fridge, and sofa and found more roaches. Some dead some alive. After reporting it to front desk, they told me to call in the morning when management would be there. Didn’t even offer to compensate with refund or moving me to another room. First time I went there and it will be the LAST. Would not refer them to anyone!!!!!!! Also found Black Mold. What a shame…

Had to beg housekeeping to clean my room after 7 days. Clean towels? Better off bringing your own. No elevator is hard for the disabled. The front desk on day shift was rude. Tyler was a completely unprofessional employee. He always stared at me and hated when I asked him anything. To make matters worse, I did not get my deposit back for a technicality. The room was cleaner than when I checked in. Don’t try to save money as you’ll pay for it in other ways. Look elsewhere!

Tried the coffee bar, my coffee was gray in colour after adding milk. There is working A/C, however. And it is close to the airport. I survived easily, but I prefer greater comforts.

The location is really good for getting to things around Rochester.

TV Remote did t work right. No coffee in room. Never cleaned my room between days.

Poor

I booked this for 82.90 and was charged 182.90. I have contacted my credit card to challenge this charge.

This place was ny last resort, I was intown for a Funeral however it was the same weekend as a Tournament. This hotel was not prepared...walls were dirty rooms smelled like that make Newports in house. They didn't clean the room and they told me they ran out of towels. Smh..Definitely needs a 100% remodel.

Very good

No breakfast served