Staybridge Suites Rochester University by IHG

Front desk and all of staff were friendly, approachable and provided excellent customer service. Everyone greeted you when they saw you without hesitation. Room was clean, breakfast service was tasty, great selection and easy Not applicable

Superb

I feel great here. I love the place where I have breakfast.

A+

Incredibly nice staff and comfortable fully equipped room.

The place was clean organized and staff was very pleasant . Will definitely recommend and stay here again.

I loved that this location was so convenient and right along the river. This was our first time staying with our pet in a hotel and the pet fee was super reasonable. The size and amenities of the room was surprising at this price point!

Nice property in the Genesee River

Superb

Our room was on the 1st floor, which is actually the basement. The hallway carpet was dirty and the room smelled damp and dank. In full disclosure, we did not stay.

I would definitely recommend this property.Everything was wonderful.will definitely book again

Great enjoyed my stay and can’t wait to come back

Exceptional

Really welcoming and nice property to stay at....excellent.

Shower water pressure

breakfast great! Bed comfortable! pool not working

The room is spacious and very clean and well-groomed. All staff members, including concierge, are very friendly, and I felt welcome. The pet cleanliness fee is acceptable. Although there is a quiet hour around midnight and people usually follow it, the hotel room's sound insulation could be better. We often woke up in the morning because of the running steps from the upper floors. The complimentary breakfast could be restocked or refilled more quickly because we arrived at the cafeteria around 9, and the 2 of 3 coffee bottles were almost empty. Also, the elevator wait time could be long during peak hours.

Every time I have stayed here so far, I have really enjoyed it. Staff is friendly and helpful, rooms are clean and comfortable, breakfast is complimentary and hot. You're right on the river which is peaceful. There are happy hour specials, though we haven't been able to partake yet. They also have a small business center, free on-site laundry, a pantry with snacks to purchase, and complimentary water, tea and coffee available in the lobby 24/7. The rooms are stocked with anything you could need for your stay. Location is central to anything you might want to do in Rochester, and not too far from neighboring suburbs. If I could live here, I totally would.

Very good

Extremely attentive staff. Every one there deserves a raise! They surely go our of their way to accomodate the guest. The hotel Socials are really a good way to show appreciation to the guests. During the Socials they offered burguers, hot dogs, salad, and free alcoholic drinks. Again the staff were in charged of the Social activity and they did do an excellent job. Loved the cookies by the front desk! At first glance, when we came in to the room everything apperead fine but as we spent more time we noticed a few things that should be corrected. The room did not have fresh clean smell. It's like a musty smell. On the second day we discovered a pair of old socks under the bathroom sink that didn't belong to us. Whoever did the cleaning was not to thorough or was in a hurry, the sink was not a low sink that debris will go unnoticed. The bathroom's faucet sink was loose and swiveled from one side to the other. The entrance door lock needs to be fixed as it doesn't open and close smoothly. We reported all of these to the front desk and hopefully they will take action to fix all these issues.