Tru by Hilton Rock Hill

They are super soft and as soon as you lay your head on it, it became totally flat!

I

I was able to park in handicap. The hotel was super crowded.

Parking was well designed. Breakfast had decent options. Rooms are tight- we had a 2 Queen room & access to the wall sides of ea bed is very slim. Rate for the night was a bit high for the offerings.

The room was super clean. Staff was very helpful! We chose this place due to the pool lift for handicap people in the pictures. There was a sign at the pool saying contact staff when needing it. We have been working with rehab about getting in and out. In is easy. So we got in no problem without the lift: when getting out, I went in and asked for them to turn it on. Turns out, it’s broken. So I am grateful for the 2 staff members that came and helped get my husband back in his chair. But I think this shouldn’t have to happen. This lift is the whole reason we chose this place. So next time I know to call and ask if the lift is functional before choosing. Also, the pool has a lot of grass clippings in it when swimming. Other than the pool, the place was fantastic and clean.

Exceptional

Cleaned staff very professional and helpful

Absolutely fabulous trip and stay (our 2nd) and we will be back. Both times I visited the pool was closed. Other than that 5 stars all across the board, especially the staff!

Everything No

The decor was beautiful. Our handicap room was perfect.

Very good

Everything was great. The breakfast was good

The location is perfect. Everything is close by. Eating, shopping etc. The staff were very friendly and the breakfast amazing I can’t think of anything I did not like

Can not be better

Pool was closed and I feel the room’s were not up to par!

Blood stains on my towels what looked like fleas in the room. We have pictures and will be uploaded them on our followers platform.

Clean location I chose this hotel for the pool and it was closed all week. With no explanation. When I am looking online and you say you have a pool then have a pool. They didn't even have a place to sit outside. Very disappointed and wouldn't recommend Hilton.

Exceptional

Nothing

Great service clean room great breakfast Nothing