Stendhal Luxury Suites

The house keeper was very nice and friendly. Very old and small like smoke.. the reception guy was not that friendly. Reception is very small and not comfortable. Very noisy. Not worth the price

The location was great and it was very clean The staff was not friendly or welcoming. The TV didn’t work and they didn’t care. We said we needed a factura on all charges prior to being charged and never recieved one. The maid service walked in 3 times without knocking first. They said there was a shuttle service but in the end there was not. They said our extra charges were for the taxi and when we caught the taxi and tipped him at the airport he got angry because he said we didn’t pay when we were charged the service at the hotel. It’s definitely not a luxury hotel but the location makes it worth it. We wouldn’t stay there again. Many other options in the same location.

Centrally located, modern and spacious Horrible breakfast. No fresh toast or eggs. Cold hard bread and cold fried egg option very limited

Very good

Very cordial and friendly staff in the reception (including and especially the gentlemen who helped us with our luggage). Great location, nice, clean rooms. Easy to recommend for a stay in Rome:)

Great location, good size rooms Breakfast area a bit dirty, no body lotion or conditioner in room

Exceptional

Location was superb I knew what to expect, however if I really need to mention something: breakfast could do with a bit more variety and when you are in the gym you feel like stuck in a fishtank

Localização e instalações During our stay at your hotel in Rome, we experienced a very disappointing situation involving the reception staff, especially an employee named Marco. Upon arrival, we were placed in a room different and clearly inferior to the category we had booked and paid for, without any prior notice or explanation. When we questioned the issue, the receptionist claimed we had been informed in advance, which was not true. The interaction was extremely rude, aggressive, and disrespectful. Marco spoke to us without any education or professionalism, and his behavior gave clear indications of prejudice and discriminatory treatment toward guests from other countries. In addition, it appeared that there was an intentional attempt to financially disadvantage us by providing a lower-category room despite the amount we had paid for our reservation. After insisting that the hotel respect our original reservation, the room change was eventually completed much faster than initially stated. The lack of transparency and the way our family was treated caused significant stress and frustration during our trip. We believe guests should be treated with honesty, respect, and professionalism, regardless of nationality. Unfortunately, this experience did not meet those expectations. We hope the hotel reviews this situation carefully to prevent similar issues from happening to future guests.

Rooms perfect. Location wow!!! We enjoyed very much. We where on thr first floor so we had the noise from the main street.

Location, rooms, cleanliness, coffee, hospitality, free mini bar, complementary wine bottle Gym, breakfast can be better

Exceptional

Great location, excellent staff and good breakfast Nothing

Exceptional

Very good

The property was at a perfect location, closed to all the attractions as well as the best restaurants. Everything was really nice.

1.The rooms, the bathrooms, and the bedroom were perfectly cleaned, the bed linen was fresh and spotless. 2. great location in terms of distance, very central and close to all sights 3. very friendly staff at breakfast in the 5th floor. The location is very central, but it is worth bearing in mind that it gets very, very noisy in the evenings and the windows are poorly insulated. I was also less impressed by some of the reception staff, who were not particularly friendly. For example, when we called to ask for cutlery, we were told to come and collect it ourselves. In addition, we had booked three nights including three breakfasts, but because we were leaving at 4 a.m. on the last day, we asked whether we could have that breakfast on the first day instead. This was refused.