The Hive Hotel

After a small issue with allocation the staff went out of their way to resolve

Location, cleanliness, breakfast buffet, and staff. They charge to use the spa / fitness facilities.

Superb

Room was excellent, clean Location as well Staff kind and helpful

Location was excellent - 7 min walk from train station and easy walk to main attractions like Trevi fountain and colosseum. Free upgrade to a huge suite. Beds were extremely comfy. Food in the restaurant was some of the best I had in Rome and received 20% off voucher for staying in the hotel. Very helpful and friendly staff. Very modern and clean. Most hotels give you free gym and spa access so thought this wasn’t great you had to pay extra. No iron also in the hotel.

Very good

Exceptional

Exceptional

Exceptional

Everything

Nice location, very clean, very friendly staff The facilities aren’t included and there is an extra price for the gym and also for the wellness area. booking.ie does not outline very clearly before booking the room.

Location Subject: Extremely rude and unprofessional treatment by staff — racist behavior To the Management, We arrived at your hotel and went to the reception desk. The staff member — who appeared to be named Mhilo — did not greet us at all. His facial expression and attitude were unwelcoming, as if he was surprised to see us there. I politely asked if there was any available room, and told him we were willing to pay. Without checking anything, he simply said: “No, you should have booked early.” When I asked if we could wait inside for a while while figuring out where to go, he firmly refused and said we could not stay there. When I asked if we could at least sit, he still said no and began arguing with me. This behavior was completely unprofessional, rude, and discriminatory. I have stayed in many well-known hotels around the world, and I have never been treated like this. It felt clear that he was acting this way because we are Asian — he was racist and disrespectful. To make matters worse, another staff member — an Italian man named Nhilo — was kind enough to show us another hotel nearby. We ended up staying at Reno Hotel right next door, where the receptionist was very polite and helpful. My concerns: • The staff member Mhilo was unfriendly, unprofessional, and refused basic courtesy • He appeared racist toward Asian guests • He refused to provide even basic help or allow us to wait • He argued with guests instead of being polite I strongly suggest you train your staff properly on professionalism, hospitality, and treating all guests equally regardless of race or appearance. Every guest deserves respect — especially in the hospitality industry.

Superb

Very good

**Unexpected Additional City Tax Not Clearly Disclosed** I was disappointed with the way the city/tourist tax was handled. I had already paid the accommodation charges through Booking.com, but upon arrival, the hotel additionally collected **€22.50 per night, totaling approximately €135 for my six-night stay**. My main concern is not necessarily the existence of a city tax, but the **lack of clear and prominent information about this additional cost at the time of booking**. If I had known in advance that I would have to pay an additional €135 directly to the hotel, I would have compared other properties and very likely chosen a less expensive hotel, as there were many alternatives available. For a customer making a booking based on the total cost shown on Booking.com, unexpected additional charges of this amount can significantly affect the overall value and the decision to choose the property. I would strongly recommend that the hotel and Booking.com make such charges **clearly visible and transparent before the booking is completed**, so guests can make an informed decision. Overall, this experience left me disappointed, particularly because the additional cost was substantial and could have influenced my choice of hotel had it been clearly communicated upfront. **Unexpected Additional City Tax Not Clearly Disclosed** I was disappointed with the way the city/tourist tax was handled. I had already paid the accommodation charges through Booking.com, but upon arrival, the hotel additionally collected **€22.50 per night, totaling approximately €135 for my six-night stay**. My main concern is not necessarily the existence of a city tax, but the **lack of clear and prominent information about this additional cost at the time of booking**. If I had known in advance that I would have to pay an additional €135 directly to the hotel, I would have compared other properties and very likely chosen a less expensive hotel, as there were many alternatives available. For a customer making a booking based on the total cost shown on Booking.com, unexpected additional charges of this amount can significantly affect the overall value and the decision to choose the property. I would strongly recommend that the hotel and Booking.com make such charges **clearly visible and transparent before the booking is completed**, so guests can make an informed decision. Overall, this experience left me disappointed, particularly because the additional cost was substantial and could have influenced my choice of hotel had it been clearly communicated upfront.

Superb

Superb

Loved my room so spacious huge bathroom. Very clean and quiet. Close to the train station. About 25 minutes walk from attractions however taxis are available. Lots of bakeries and food places on the doorstep. Quiet rooms. Huge room. Really pleasant helpful staff. Loved my stay can't fault it.

The welcome team's explanations of dos and don'ts

Exceptional