The Westin Excelsior, Rome

Locations

I didnt have the breakfast included, we chose not to, and it was good since we had early morning tours. On the first night we also dined in the hotel and the food was marvelous. The hotel was a little empty, but it was January, after the Jubilee and Harry's bar on the corner was closed until January 19th, so I am sure the activity picked up after we left. There was nothing I didnt like. The staff were marvelous and the room was beautiful.

The furniture is a bit old

A bit pricey

The building is beautiful, location is good. The checkin process was not smooth, we have asked to present credit card, also they didn’t see the payment which was already done, this made extra stress which was not expected.

Every thing That i had to leave ?

Iconic, great location on via veneto Nothing

Of there is live music and there are just 3 people and the music is lid at recepiotn, lobby and the bar,

Bad

Very good location It is old

Excellent location, rooms were very spacious and comfortable. Staff are exceptionally friendly and helpful.

The hotel has a faded grandeur that is still apparent despite the lack of renovation in subtle details like the chandeliers even in the bathrooms. We had two rooms and there was welcome fruit and chocolates in one and a complimentary bottle of wine in the other. That was a nice touch. The lobby area is grand too. My son had forgotten his swim goggles and the hotel was able to provide a pair when he went down to the pool. Value for money is not good in Rome especially around Christmas, and this hotel epitomises the problem. There was no espresso machine in the room, also no kettle. The most basic toiletries were absent like cotton buds. Shampoo was not replaced when finished. No shoe horn. No shoe polish. The TV was outdated and tiny. On checkout we were billed for someone else's breakfast, but this was quickly amended In short, this hotel looks great from outside, but disappoints significantly at this price within. Our

How can I rate a gold-plated trash can. A carpet stains allover looks like urine stains and black stains on the floor bathroom not to mention bed was used for decades, air conditioning system we turn it off blowing dust we left the balcony door open at night we asked to change "unfortunately no other rooms to exchange at this moment" and at the checkout only thing front desk said " you owe us $20 daily city tax"

very kind concierge

We love Via Veneto We liked everything

Ambiance, traditional, historic, location Restaurant. Pizza was burnt and was hard to cut

it’s a fancy hotel far from the Vatican

Lovely location in Rome; beautifully decorated Outdated bathroom and plumbing. Bad carpet in rooms.

Superb

Location I haven’t received invoice during check out procedure.