Fairfield Inn & Suites by Marriott Detroit Metro Airport Romulus

Location Nothing

A little snafu with my reservation when we arrived at the hotel. There was a person that arranged to leave late and was still in room when we arrived. Hotel gave us another room. I made the reservation back in April and it listed a pool and hot tub and when we arrived these were no longer available and removed from their web site. I wish I had double checked the amenities list again prior to leaving on the trip. A pool would have been so nice since the weather was in the 80's.

Missed it

While the staff was friendly the property was not clean. The lid of our ice bucket had mold on it. There were boogers or phlegm on the wall above the bed which we reported to the front desk.

Very clean , staff was super accommodating.

Very good

Location Worker at front desk Not very nice Lobby full of people waiting to check in, but had to wait

Passable

Very good

The breakfast was horrible. Burnt and miserly.

We'd definitely stay again. The only issue we had was we needed a blanket for the pull out couch as we had 2 sleeping there ...and the front desk said they didn't have any more blankets. They gave us a couple more sheets. We were so exhausted, it was ok and we fell asleep quickly. But it would have been more comfortable to have blankets. I didn't expect a Marriott to run out of blankets is all. But we were happy there

Staff was very helpful with shuttle information.

Not very clean at all. Staff were friendly.

I have been in the hospitality industry—specifically Guest Services—for more than 20 years, and I understand the challenges of staffing and labor management. However, my experience checking into the Fairfield Inn DTW on Sunday, July 19, at approximately 8:00 PM was unacceptable. At the time of my arrival, there was only one employee working the front desk and handling guest check-ins. I genuinely felt bad for the associate, who was working incredibly hard to keep up with the volume of guests. The situation was unfair to both the employee and your guests. As a result, I waited approximately 20 minutes in line before being checked in. This was not a perceived wait time—it was an actual 20-minute wait after a long and exhausting day of travel. More concerning was the impression this created for arriving guests. There were several other guests waiting in line, and the experience was far from the welcoming arrival that Marriott is known for. First impressions matter, and this was a very poor one. I recognize that staffing decisions are not easy, but having a single employee responsible for the front desk during a busy evening arrival period is not setting your team—or your guests—up for success. I hope this feedback is taken seriously and used to evaluate staffing levels during peak check-in times.

Everything was good, except the carpet needs a deep cleaning

We were given a room that was already occupied by somebody else dirty beds, trash, the carpet all through the hotel had dirty spots all over it and it smelled like marijuana. not good for travelers as an airport hotel

The pool and hot tub are permanently closed. I went to use the dryer to do some laundry and it wouldn't work. The staff was so nice! They dryed and FOLDED my clothes for me! The staff was great!!

Tried to call the front desk several times prior to arrival as our flights were delayed. No one answers the phone and there is no voicemail. How to get from the airport to the hotel isn't clear. Thankfully AI could answer that one. Best pillows at a hotel ever. Beds are very soft. Breakfast is very weak for a Fairfield inn. It's a place to crash for the night but wouldn't recommend for longer.

The Continental breakfast was terrible. The oranges were extremely old and very dried out. The sausage sandwich was extremely dried out. Biscuits were very hard and the sausage patties was not edible.

Location There was no swimming pool. On your website it says there is a pool but this has been taken out a long time ago!! Reception staff were surly and unhelpful