Best Western near Lackland AFB/SeaWorld

The place looked remodeled and clean butttttt, our biggest concern was the 1' wide roach (pretty big) that we saw and killed Sunday morning in the bathroom. Ugh!

Pleasant

Location was great. Breakfast menu didn't have a big selection. Breakfast didn't have a big selection. My family and I were gone all day and our room wasn't cleaned with we returned. Sheets were dirty.

There was red flying ants all over the ceiling that were falling onto the bed. I called to change rooms and host told me they couldn’t do anything for me as it was late at night I worked till midnight had to be up back at work at 7 so I didn’t sleep. Very unprofessional. I will let everyone know not to stay at this location. Water was also cold. Hair in the tub Trash on the floor. Gross

The check-in staff was very nice. She got us checked in and settled within a couple of minutes. They never came to empty the trash, get dirty towels, bring clean towels, nothing.

Very good

The stay was ok with clean rooms and everything you would want except the pool was totally green which loooked horrible.

Property is clean

I always stay at this location because of its location of the shopping malls. The rooms r good hard to get someone to come clean ur room. My grandkids love the waffle machine . Need a pancake machine n fresh fruit for breakfast. The ice room n laundry room is a inferno the hotel need to offer one free wash if u stay over 2 days. The entre staff needs social skills class with other races other than themselves im just saying not friendly at all.

Very good

Pool was not clean or usable. Bed bugs in the room.

The door did not close very well even after it was locked. The blinds were broken and dirty. It was an okay stay, but the AC was not cooling properly.

The hotel is good but she cleaner are very rude the nock the door like the police and you say I am coming they open the door they are terrible

Terrible staff. Not friendly and in fact very rude. Head manager of house keeping kicked us out the room after we already called for a late check in. Unprofessional.

All was perfect

Exceptional

The location was good. Everything was a horrible experience. The pool was green, the staff was rude, the housekeeper stole some stuff it was just a terrible experience overall.

My first impression of the place (outward appearance) was rather lukewarm, but when I got into the room, it was pretty decent. The receptionist was welcoming; the room was clean and spacious. I had booked a one-bedroom non-smoking suite, and it had a mini fridge, a microwave and two queen beds in the second bedroom. The breakfast was not bad (but could do better. I'd give the breakfast 5 out of 10). The location is also great and easily accessible to other social amenities. The breakfast could do with more variety. The gym also needs an upgrade as it has very few machinery and weights. Please provide more toiletries like shower gels (who uses bar soap in 2026?). Some air freshener in the rooms would greatly help remove some of the lingering odors in the rooms.

House keepers were amazing. Front desk doesn't have great customer service theyre rude. Pool was disgusting, crackheads and homeless all around the area. A bunch of strange activities going on. People complain about noise they need to worry about the activities.

The Best Western is conveniently located right off Loop-410, not far from Ingram Park Mall and close to Lackland (about a 15-minute drive). There are actually several Best Western's "near" Lackland AFB, so make sure you're looking at the right one (this one is a two-story hotel). I'd say the facility itself is rather dated, but the management has kept the place very clean. It may be old, but it doesn't "feel" old, as everything in the room is very clean and well-maintained. My original impression changed the longer I stayed, and if my experience is "the norm" (and I don't know if it is or not), I would not recommend this for a one-night stay, but the longer I stayed, the more I liked the place. It seems both the A/C and Fridge were "off" when I got to the room, as I had a hot room and warm fridge, but by morning both the room and fridge were to my liking and comfortable. So, not sure if it was a bad-luck room or management policy to save money on rooms not occupied. Had I stayed just one night I would have been upset, but as I was there for several nights, the room was very nice after the first night. The biggest thing... very clean room, I can say that. I'd come again for a long stay, but not for one night.