Embassy Suites San Antonio Riverwalk-Downtown

Exceptional

Exceptional

I checked in on a Friday night, right off the bat the pillows were dirty, stained with makeup & the sheets were moldy. The main door to the room did not close unless it is slammed, house keeping stopped by and left the door open since 10am -6pm that I arrived back at the hotel. Staff was helpful in changing us to a different room however it felt like a band aid to a very alarming and disturbing problems

Staff was amazing, rooms a little small but worked for us.

The room itself was cleaned, but the carpet was quite dirty and stained throughout, the lobby had a sewage-like odor right from the entrance. The building had an old, disappointing feel to it. Additionally, the complimentary social hour from 5 PM to 9 PM was lackluster, offering only some cheese, crackers, and chips with a dip that we couldn’t identify. I will not be staying here again. I was very disappointed that Embassy suites would have a facility like this I think they forgot about it.

Beautiful hotel with a great view of Downtown San Antonio from both sides. The hotel staff has been amazing during my two week stay and I would highly recommend this location! Everything is in walking distance as well.

Superb

The staff amazing and helpful

The breakfast buffet was excellent and the staff were so kind and helpful. The bartenders were fun and engaging. This is an excellent hotel that is very clean and accommodating. I give it a 10 out of 10.

The hotel was beautiful and location was walking distance to restaurants and shops downtown. All of the hotel staff were so friendly and welcoming best experience overall. We will be staying here next time we are in town.

The room was clean when I entered. The breakfast had a great spread of hot and cold foods including eggs and breakfast meats, breads and coffee. Staff was attentive. The rooms were comfortable and clean.

Everything! This is the closest thing to perfect I've experienced in awhile! That we couldn't stay longer!

Great proximity for walking to the Riverwalk, and well-maintained property. valet Parking for our SUV was $69, but the breakfast and complimentary Happy Hour made it worth the price.

The breakfast is incredible. Second time staying. the breakfast above everything else is why I booked the second time

Exceptional

Delicious breakfast. a lots varities. I like everything

breakfast was awesome. Valet parking was good. Far from activities. Not enough towels in room. long wait on elevators.

Great place!

Parking staff needs to learn where handicap parking is. I received a bill for $180.00 for pulling in a parking lot the valet parking attendant told me I could to unload my car. It’s not free and I explained to the company that sent me video of my car and they explained this exact thing happens all the time.

Exceptional