Quality Inn I-10 East near Frost Bank Center

Meh, it's a place to sleep for the night if you're attending an event at the Frost Bank Center but I would never reserve more than 1 night. It's very run down. If they put money into it and make it nicer, they could probably make quite a bit off the event center visitors.

I tried to keep an open mind when I arrived at this property. Checked in, got our room key, no issues. The door to the room was dirty. Upon opening the front door the room was dark, we opened the curtains and the voile curtains were all stained. We put on the air con as the room smelt stale. We sat down after a 3.5 hour drive and tried to switch on the TV which did not work, went to take a shower and the shampoo and conditioner was empty !! Actually bed was ok and slept as well as could be expected. I put my suitcases and bags against the door as it was bottom floor, woke up in the morning to find everything covered in ants. Called the front desk who could not hear me on the phone as the line was bad. Went down to Reception where i was informed i'm here alone and cannot leave the front desk and housekeeping won't be available until 10am. I ended up putting everything in the bath and rinsing then down before i could load my car. All our food had to be disposed off. The bathroom and towels were also covered in ants. I really would not recommend this hotel to anyone, not only as its a midden but the customer service was non existent.

Exceptional

To start off the door barely opens you have to hit it for it to open properly. We go inside the room and the ac is off and smells bad, we check the restroom and the restroom door you have to basically tackle it so that it can close. I really tried to give this room the benefit of the doubt and thinking everything was going to be better but no. Worst hotel I have ever stayed at will never ever stay here again I’ve stayed at a bunch of hotels all over texas and this has been by far the WORST hotel we have stayed at DO NOT RECOMMEND!!!!.

Later I repeat the question and he tells me that it is for the 100 dollars deposit. They should hire friendlier and more cordial people to receive guests

Great Customer service if I had a problem, they would ready to help me solve my problem. I’ve been there before good value very clean rooms. Very nice customer front desk.

People an staff great, breakfast was bad every day only drinks an cereal and pool had trash floating in it an on bottom

Disappointing

The customer service was terrible

Very good

Toilet was dirty and there was no towels in the room. The furniture broken and The fabric of the armchair was torn and dirty

Nothing

Great place conveniently close to restaurants, shopping and freeway. Traveled with our band members and everyone was happy with their stay. No complaints about any of the rooms. Thanks for a pleasant and comfortable stay!

Location was great. Room was clean.

El desayuno mucho que desear

The pool was nice as well. I did have an issue with my bill but it was resolved in a reasonable amount of time. The one disappointment for us was the breakfast...there is no sausage or bacon. I would stay here again because of the price point.

Close to place we needed to be Dirty, old, no tv channels

Close to where frost bank is. Took a long time for the ac to get the room cool once we left for like 2 hrs it was nice and cold. Patches all over the walls. O

It was over all a good experience

Nice place