Tru by Hilton San Antonio Lackland Sea World

Great!

I woke up the next morning with a stiff and painful neck. Although they provided me with another pillow the following evening, the neck pain unfortunately continued for two days.

Only good part of the hotel was a nice lady who helped us at breakfast the last day.

Everything about this hotel was amazing ! My family and I had such a wonderful visit the staff were very welcoming and the drive to seaworld was not that far! I will be staying again!

Nice hotel.

Clean, excellent breakfast!

Exceptional

The Swimming pool closed 10 they don’t have the pool table and they charge for the parking

Everything was good except that it is very hot in the pool, no a/c in the pool area

Clean room

Exceptional

Love that the rooms are very cold!!

Better pillows are needed!

Everything was simple enough to my satisfaction. There was a parked car outside that screams it’s alarm at 4:00 am that lasted for at least 20 minutes. I know it’s the owner’s responsibility but it woke us up and ruined the night’s sleep. Maybe..a reminder from the staff to inform guests about this issue to prevent it from happening again.

Good hotel

Good location. Easy to get to. Easy freeway access. Breakfast on Both sides of the lobby was a winner! The ladies responsible for the breakfast were so nice. Sara the front seat agent was wonderful. Responsive and helpful. Actually all the front staff were great. The indoor pool was nice and warm and clean. The room was clean and comfortable. Parking on a busy night was a bit dicey. However I did not have any issues using my handicap pass. This property was booked to be paid at check in. However they charged my card ahead of time, and this caused some issues for me. They reversed it at check in , but it was still a problem. The AC in my first room did not work and I was moved to another room.

Poor

It was close by to many tourist destinations Bed so uncomfortable, staff was rude, never got my deposit back from two rooms.

Shower was a tiny bit dirty, Breakfast was okay, Parking was great, Staff was helpful, AC smelled weird, Beds were comfortable!

My stay was absolutely amazing