WoodSpring Suites San Antonio South

DO NOT BOOK HERE . There is no one to help you at the front desk . You have to call a number for someone to come help you. The hotel stinks and it’s ghetto . I got to my room and there were roaches on the AC . Mind you this was in the daytime . I left within ten minutes. I asked for a refund and kept getting the runaround from both the hotel staff and Expedia . Very disappointed with the outcome . They will still take your money and not refund you

The overall cleanliness was extremely poor. The walls had dirty spots and stains, the blinds were filthy, and the furniture had visible grime and deterioration. We were extremely uncomfortable staying there, especially knowing there were roaches where we were supposed to sleep and keep our belongings. On a positive note, the front desk attendant, Veronica (I believe that was her name), was extremely nice and helpful. When we explained the situation, she offered to move us to another room, which we appreciated. The second room was much better, but after seeing the condition of the first room, we still didn't feel comfortable staying at the property. We ultimately booked a room at the Motel 6 next door instead. I genuinely wish I had read the reviews beforehand. The pictures were extremely misleading compared to what we experienced.

Passable

Dirty. Ac didn’t work properly.

Lady at the reception had a wonderful customer service, but the hotel experience was horrible. Floors felt grimy everything was dirty.

Exceptional

Exceptional

Clean

Limpio en geral y tranquilo.

Good

it remodeled but the plumbing was not working properly and the toilet was leaking water all night long

Exceptional

Roaches, mold, and rust in every room! First room was hot..AC not working. Second room smelled awful despite being a “nonsmoking room”. Third room didn’t smell bad and AC worked, but the roaches and mold was everywhere. We booked 7-8 nights but only stayed 3-4 nights because waking up to a roach and spider on my bed was not fun! Especially with a baby and kids. No refund was given. Very disappointed because the pictures on the website are very deceiving! I have attached photos for proof.

I didn't have the breakfast and location was good . My room the bed felt like it was slanted and i did see like to roaches. and and part of wall was pealing like if it had a water leak before.

It was very dirty..I don’t know how they are open for business.

Ac worked well The door to the room sagged so you literally had to pickup the handle to shut it, TV didn't work and staff wasn't there after hours. Only 2 pillows on the bed. Couldn't reach anyone for more towels at 8am without being charged for it. Elevator is really slow. Wouldn't give it a 4 on reviews it would be 2.5

Checked in. We noticed roaches and had to leave around 11pm. There was an infestation. Contacted Expedia have yet to get my refund back. Office staff “Veronica” said we couldn’t get refund thru them. Expedia struggles to get in contact with front office to confirm situation.

The staff only Images shown on the website are not the same as when you arrive

I booked for two nights, but I could only stay one. We couldn't stay the second night because of the cockroaches everywhere. My family and I decided to leave. The place felt so dirty, the beds were as hard as stone and smelled like storage. Reception closes early, and there's only a phone number for assistance, but there's no service at all. No extra towels, no coffee, and the hallways smelled like cigarettes. In short, I would never stay here again. I'm contacting Expedia for a refund, and the hotel isn't answering the phone to validate it. I've already made two attempts, and the hotel staff still hasn't responded. I don't recommend anyone stay here, and I don't know how Expedia has this hotel listed in their options.

maintenance need be better.