Extended Stay America Suites San Jose Downtown

The bathroom counter and sink had not been cleaned and were full of hair. The shower walls were full of mold and the paint was peeling. The building is old and needs updating. We’ve stayed in other Extended Stay hotels that had fully equipped kitchens. This one had nothing. We would not stay here again, even though it’s close to the airport.

I have already sent a review describing how there was a huge puddle of water upon entering the room. I had another room for another person for one night that did not have flooding. I am supposed to get a 50% discount on the entire bill for the first room for 2 night. I was told that the 3rd party Expedia has to do it. I am not happy with this answer,

This was our first time day not this establishment. It’s pretty good. Staff was real friendly. I would come back.

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This was a safe and quiet place to stay, staff was super friendly. Easy access to downtown San Jose, and close to the airport.

This was a place that families stayed for a place for living. Very close to the airport. Beds were hard and uncomfortable. Bathroom not clean.

the shower had mold all though out the tub, sink and toilet looked like they hadnt been cleaned. its fine if you need somewhere cheap to stay the night and you dont plan on being in the room other than to sleep.

The breakfast is NOT breakfast at all!! It is just a couple of granola bars available and water/coffee. That was it. No pancakes or waffles. NOTHING. so dont expect. It is NOT breakfast.

Started off bad. There are weird people hanging around smoking weed and being loud. As soon as we got into our room the floor of the bathroom was flooded. The room itself was not as clean as expected with a weird smell. So they moved us into another room which smelled better. Upstairs was banging on the ground all night. Overall terrible stay and I couldn't wait to check out. At least the water was hot.

The front desk people were friendly enough but they are seem helpless to improve the situation at large. -Parking lot had vomit in different locations -weird smells all throughout the building -Dirt, dust, stains on the floors and walls -bed sheets weren’t changed, black hair all over the bed, had to request new linens and no one was available to change them -no shampoo / conditioner -loud guests, dogs barking, kids screaming, music playing, thin walls -elevator was very loud and seems like it was about to break at any moment -breakfast didn’t include any kind of fresh food -lobby had grime all around the edges and corners of the walls

Horrible, we checked in and there was a leak in bathroom, towels were stained. Outdated and dirty rooms, saw insects could have possibly been roaches. Would not stay here ever! DO NOT RECOMMEND! Also sketchy people, Seems as if some live there.

We checked into our room, found the room, filthy the beds had looks like it had lint and dirt specs from the previous guest. The shower and bath needed to be clean. The staff wasn’t very tentative. We went to the front desk to see if we can get another room and decided to check out with in an hour after checking in. We had to wait 45 minutes for an attendant to assist us. They weren’t very much help request a refund them told us to reach out to Expedia, then the hotels.com rep told us that we had to follow up with the hotel to get a refund.

terrible

The staff was really nice and accommodating. Everything else was ok enough. The thing was how comically small the dish, sponge, and shampoo were.

Breakfast was poor

Everything was great !!! Thank you

The staff at this property were all very nice but the property itself is a disaster. The 25 days I stayed I had a cockroach run across my chest while laying in bed watching tv I saw the police there multiple times for domestic violence and other things

The lady working reconized me as I have been there multiple times but this time I didn’t have a valid ID but she said it can be anything with a picture of me and your name on it . So I showed her another ID but then she said it has to be more recent. So I said can I show you a picture of my id on my phone and she said well I have to scan it. But you just said it can be anything with my picture and name. So at that point I knew she just didn’t want me to stay there

The property is in a bad situation, trash outside, carpets bad, batbroom needs remodel no shampoos. No kitchen utensils, no place to make coffee or tea, roaches walking around microwave.

The room smelled of cigarettes although we were in a non smoking room, the room didn’t appear clean or sanitized. The bed was unstable constantly moving, I had just stayed at a Extended Stay in a different city and it was super nice & clean I thought all would be but clearly it depends on the staff and area. The area was sketchy the police where constantly there, the staff were not friendly. Best thing was the free parking but I will definitely never book here again.