Holiday Inn San Jose - Silicon Valley by IHG

Love the shuttle

Not worth it

Need to improve customer service and add complimentary coffee in the guest lobby/reception area - believe me, it’ll be worthy and mutually beneficial!

Everything is fine except the toilets in the rooms. Very low and small. I have been there many times they need to upgrade the toilets. Otherwise it's a good place to stay.

They asked me to pay again, so I have no other choice and make another payment.

Everything was good. Just wasn’t happy about the $15/day parking charges. Don’t think it was mentioned in my reservation.

The room was very strong cigar odor we had to open the window to vent the air also they charged for parking and that wasn’t clarify in the reservation too expensive $440 for 2 nights never again

I had to take an uber to the airport because there wasn’t enough room for everyone in the shuttle. The breakfast selection was very poor for the price paid.

Charge for parking and breakfast $$$ 22 per person on wed side said for free , parking never was mentioned until I booked.

Room 532 , the bathroom door keep getting stuck , it is almost like you have to use your shoulder to open it . No housekeeping unless you ask for it . Very noisy doors, woke me up multiple times at night because think it was the adjacent rooms door , felt like someone was trying to enter my room .

Parking was $15, which was not clear until after I booked the hotel. Location was convenient to the airport. People were nice. Parking lot has a gate around it. The place is dated, although recently remodeled. They just didn’t update everything. The bedroom had no light switches near the door. You need to walk around the dark hotel room to turn on a light.

housekeeping didnt come second day but it is ok

Room was not cleaned and no coffee for the coffee maker.

Staff is always so polite Nothing to complain about

Room is quite big, location is great, staff is helpful. Coffee machine was not working.

Exceptional

Staff was polite and profession, and this may not matter to some, but the water pressure in the shower was fantastic! Always a plus!

Clean Overall, great place

Liz the front desk receptionist not helpful at all.. promised airport shuttle after being requested arrived only 45 min later for a 5 min ride to hotel.

Terrible experience. I was put in a room right next to the road and dealt with loud traffic noise all night. When I asked the front desk if I could switch to a quieter room, the staff member was incredibly rude to me. I can't believe they even charge money for a room in that condition. Would not recommend