Extended Stay America Suites San Jose Downtown

Good size rooms, comfy bed Dirty hallways, thin walls

The room was clean The cigarette smoke smell was very strong

Broken handle to room door need fixing or to be replaced, facilities wrapped Painters tape around part and called it fixed. The bathroom sink was clogged with lots of hair from previous guests. Shower still covered in lots of soap scum and residue. Rooms dont look like the pictures posted on site.

Nothing Dead cockroach in room toilet did not work had to get a refund that I still have not received.

the room lay out for one or couples bed needed a better mattress to soft and small should have at least a queen bed in all handy capped assessable rooms if stove in room utensils should be in room bed needs to have a firmer mattress needed a queen bed

Very good

Kitchen

Exceptional

The place was perfect in San Jose downtown the room I was just not was immaculate and their staff were very friendly . One thing I should comment on was their kitchen stove . My first and second stay . Their stove is not that good it's always the smaller one was working and the big one for some reason was weak . That all . But everything else was perfect .

Room had a strong smelled, no Wi-Fi, breakfast was only coffee, hallways were dirty and smelly. staff was the only great thing. definitely not staying here again.

Bad

Elber is very knowledgeable and patience is on point. The manager is all stricked but I completely understand why.He too was very helpful! Breakfast was skimpy..:(

Little kids running around all night long 130 am, all night. Marijuana smoke and drug addicts cops in and out of the property, 5 to 6 security guards at 930 pm. Dirty carpet and a soda is almost 5.00$ Booked on Trivago application and booking.com for 247.00$ this motel took close to 300.00$ from my bank account. Trivago application nor booking.com said nothing about the Santa Clara county uses this property as a homeless shelter . Never again all the drawers in this room were broken Noise, tenants, drug addicts and thieves and weird women walking around the property with metal soft ball bats.

My stay here was alright. Staff were very accommodating and kind. The room itself was functional but wasn't particularly cozy. It’s sufficient as a place to clean yourself and sleep.

Staff were friendly enough The room was a bit dark, no shampoo, and the bathroom looked a bit dirty. There was a weird smell coming from the room and the towels for the bathroom and the rate was pretty expensive for a 3 night stay

The room was a bit dark, no shampoo, and the bathroom looked a bit dirty. There was a weird smell coming from the room and the towels for the bathroom and the rate was pretty expensive for a 3 night stay

Complete dump. It’s actually govt housing, paying customers should not go there. One persons room had no light in the bathroom. Staff knew and still assigned the room to us. We asked for a lightbulb🙈. Large dog barking from 11:30-12:30 at night. Felt unsafe due to clientele. Garbage pilled up outside an exit door. Nasty towels in hallway for over 24 hours. A box of vegetables, eggs and milk sitting outside our room. Had to alert staff. The manager was a complete jerk. Gals working front desk were lovely though. Manager tried to move our group to a different hotel 20 minutes from our event venue when we had made our reservation 9 months in advance. Had I known it was govt homeless housing we should have moved. Pics are nothing what it looked like. I missed watching an event due to fighting with manager on the phone. I spoke with police at our event venue and they said the area was bad and unsafe. Stains all over the hallway rugs. I took videos of all of it. Seriously don’t stay here. I made a huge mistake. I’ll be contacting corporate about what all happened as it’s unacceptable.

Poor

The staff was very friendly and very accommodating , the breakfast I think you need to make bigger breakfast not just pastries or muffins and coffee , but maybe fruit and cereals and if you would have an area for breakfast

DON’T TAKE YOUR FAMILY THERE!!