The Catrina Hotel

I left behind a a bag and the staff hung up on me and they haven’t released my deposit fee

The room was basic but great for the value, especially for only one night. Zero staff to be seen. Your check in is all done virtually by someone behind a screen who knows where. Very difficult to understand, spotty connection, impersonal, and oftentimes had his mic muted for me and other customers. This hotel uses pin codes, not physical keys. The morning of our checkout, we went to get coffee and returned around 9am, well before checkout, to find our pin code not working. Walked all the way back down to the lobby and virtual agent, who said our pin code expires on check out day. It's not check out time yet! What if someone just needs to grab something from the car? Ultimately the agent had to issue 4 new codes before one worked. That was enough to keep me from returning.

I always love staying at the Catrina because of how convenient it is to everything. Also it's got a very cool vibe!

Very good but didn't have glass bathroom

The rest of my stay was just ok. The room was fine, but not good either - though nothing I would have complained about in isolation (no one in person at the front desk, towels had faint staining, blinds didn’t close properly and let a lot of light in at night). The real issue for me was the aforementioned cockroach.

Exceptional

Pleasant

Didn’t expect much. Didn’t get much. Decent place, Worth the price.

I would remove the “hotel” piece. Its a motel with updated rooms. The bathroom wasn’t 100% clean, there were still some hairs left from the previous occupants. The walls were also very thin. Our next door neighbor was singing very loudly having a party. Overall, if you want a relatively OK priced placed to stay and sleep, this is fine. I recommend bringing ear plugs for any noisy neighbors.

Exceptional

towels and bath tub were not clean

the check in process

Starting with the good the room was clean and the bed was comfortable. It is definitely a budget hotel so don't expect too much. The not so good, the fan in bathroom was not covered and disconnected. There was a hole in the wall above the mirror where you could see the wire behind the wall. Some of the blinds were broken and it was hard to get them closed properly to keep out the light. There is no staff on site other than the cleaning people in the morning that I saw. I checked in during normal hours and it was still a kiosk with a person on a video screen no actual person on site. The process went ok, the person was a little hard to understand and it just isn't the same as having a person onsite. Having someone there makes it easier if there are problems and it just seems safer when you know there is an attendant. So if you just need a place to stay for the night and want the cheapest possible it could be an option, I would say the 8.2 rating is high maybe more like a 7.2 for me.

Good location, but there is no elevator for second floor, not suitable for carrying large luggage. There are ants if leaving anything on the table.

Exceptional

It was a good stay. Nice location. The rooms were very clean. The cleaning staff went above and beyond with helping us. They were absolutely amazing. There wasn't a human inside the lobby. Interaction was over a screen. There was a cleaning deposit which wasn't disclosed on BOOKING.COM Our room key code was wrong. We needed help from the staff in order to get into our room. It was very disappointing. The bed we got definitely wasn't a QUEEN. The beds were on springs which made sleeping very uncomfortable.

Everything

Exceptional

I didn’t care for the guidance I received from the telapromp representatives. The hotel totally lacks any personal experience with actual employees.

If you are looking for a no fuss check-in and check out during your stay, this place is superb. Check in is via a kiosk, with an online Rep via video. The entire process was about 5 minutes. Room was stocked with coffee, snacks and water. Bed, super comfie. My only complaint, was the lack of counter space near the bathroom sink.